Homewood Suites by Hilton Victoria

Hotel was in beginning stages of renovation. Old and dirty. From the entry way to room, cluttered with materials for renovation. Room carpet was dirty and bedding was old. Room was spacious. Some guests were given renovated rooms but not us.

Stayed there before. Great location for of needs and excellent staff. When we arrived this time drive-up canopy blocked with piles of new furniture and remodeling materials. Lobby full with old furniture. 1st floor rooms and hallway in disarray. We could live with all that. BUT they left the outside doors unlocked either purposefully or were unable to repair them.(after calling to their attention) I stay in hotels for at least the idea of higher security. VERY dissatisfied with this stay. Hope they finish the remodeling soon and take their security more seriously.

My wife and I travel professionally and live on the road full time. We booked a 1 bedroom king suite several weeks before staying here. When we arrived we were informed that the hotel was overbooked and we were moved into a smaller room that was not a suite despite the fact when I booked, there were many available. Of course, there were lots of excuses as to why it happened, and no answer was given as to why we were pushed out into a smaller room, despite booking weeks in advance. This is the third time in the last 6 months we have had this happen at a Hilton property. It has not been an issue in any of the other hotel chains we have stayed at. Only Hiltons. Oh, and of course, excuses were given as to why we couldn't be refunded the difference in price. So we payed a premium price for the cheapest room. Additionally, the hotel is being renovated so it's torn up and trashed everywhere with lots of noise due to the work being done. If we had known this was happening, we would have NOT booked here. But of course, they don't note this at the time of booking. So they charged the normal price for a subpar stay. My perception of Hilton is that it's being poorly run overall, including this hotel. I can not recommend staying here, and we've given up on Hiltons. We will not stay at one again.

Room and pool were great! Room was very spacious and clean. Was disappointed in the breakfast. By 9am most of the food was gone and not refilled.

A towel used to clean the washroom was left on the shower curtain. Some left over food from a previous guest was found on the sofa. We asked someone from the housekeeping to clean the room but they said there’s no one.

Stayed over the weekend. Cons: Pool had leaves/debris in it, green tint to water, with the heat it does not take long for algae to form, and was not cleaned until the following Monday when we saw someone doing maintenance. Carpet in room although vacuum, needed shampooed. Floor grout needed a deep cleaning. We bought a tub mat for the shower due to the tub flooring being slippery when wet. No way to charge phones unless you bring a wall charger with you or purchased one. We collected our bath towel replacements from the laundry ourselves Pros: Personnel seem to be nice. Breakfast area in the morning was very good. I, myself loved having a kitchen, living, bedroom, and bath areas in the room. Bed was comfortable. Location was good. Price seem to be the same around the town for all the Hilton locations. Would I use this place again, maybe. I was expecting much better cleanliness, and tech updates from such a high end company I guess.

This was the first time using your hotel and i loved it. was very comfortable! The beds were excellent! I was surprised at how big the room was. Will definatly stay there again.

Love that they are remodeling making it better and it is already good

Spacious bedroom and nice living & kitchen. They fixed the bath sink plug by removing it. The breakfast was sausage, sausage and sausage and eggs. . The time they served Chorizo and eggs, they ran out quickly. Then, they told me they were not going to make any more even if it’s one hour before breakfast ending period but they still had plenty of link sausages. Mgr didn’t care either.