There was NO CHECK-IN!! Though I had written messages via ******* AND called them that I would arrive late AND they promised to send me the information to get the keys … THEY DIDN'T. No cell phone to call them only an answering machine (that, obviously, nobody checked) … and so I ended up at midnight in Vienna without my booked room.
You should de-list this (NON)-Hotel IMMEDIATELY: They treat their (and your) customers like stray dogs or cats, not like persons! WHAT A MESS!
翻譯