Based on our great memories from the Max Brown hotel in Düsseldorf, we decided to book the Max Brown hotel in Vienna for our long weekend in April 2023. We booked a room in the category “extra large” for around EUR 1’100 for the four nights. To take the positive things first, for those of you who know the concept of Max Brown, you know what you get and the beds are among the best that I have experienced in a hotel. Arriving at the hotel Thursday evening, we were welcomed at the reception with a “be right back” sign and in my personal opinion, slightly too loud “cool” music from the Seven Nights restaurant. After around 5 minutes the front office lady came, dropped her phone and keys onto the desk and disappeared into the restaurant. After about five more minutes, she came back and greeted us with an uninspiring “welcome”. She quickly checked us in and we left for the room. The extra-large room in Max Brown are spacious with their typical decorations but without the basic amenities (makeup remover wipes, cotton ear sticks, etc) that you’d expect in a room. And during the stay, the bedsheets was not chanced for the 4 nights, basics such as toilet paper was not filled up and the used towels was taken by the cleaning personnel but not replaced. The minibar was also empty in case you like a sip of water on arrival or in the morning (don’t really get why the minibar is running when empty considering the cost of electrity). After arriving to the room, I tried to call to the reception, but no-one answered the phone (this happened also on the second night of our stay). In general, you felt a certain disinterest from the staff (with an exception of the guy at check-out). On the second night, we wanted to try out the restaurant in the hotel. We reserved a table on the Max Brown webpage and got the answer “in progress”. When inquiring about the reservation at the reception I was informed that the restaurant has absolutely nothing to do with the hotel. However, the lady at the restaurant found that she was also not responsible for a reservation inquiry made through the hotel website. FYI: The restaurant is located in the middle of the hotel. Catch-22? So if a great bed is the only thing that interest you…. I, for that sake, think you could expect more for an average price of EUR 275 per night. Hence all in all, the 2 out of 5....
滿意
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