維吉尼亞海灘海濱希爾頓酒店(Hilton Virginia Beach Oceanfront)

我在登記入住前一個半小時到達，我的房間還沒有準備好。我被告知我必須回來。我沒有進入停車場，所以我不得不付錢停車等待一個半小時。當我的房間準備好時，我不得不在汽車排隊等候 45 分鐘才能辦理登機手續，因為他們非常支持。當我登記入住時，我得到了 2 把房間鑰匙，沒有別的。我以為房間裏會有一個歡迎包，但什麼也沒有。當我的另一半人到達時，他們也不得不排隊等候 45 分鐘。游泳池很臟，裏面漂浮着口罩。第一晚空調不工作，房間裏的温度是 80 度。一天早上9點我到前台，要求客房服務人員把新毛巾和衞生紙帶到房間，因為我們出去了，我還問他們是否可以把整齊堆放在1個位置的舊毛巾和垃圾帶走。有人告訴我，您必須提前24小時請求這項服務，但他們會提起新的毛巾和廁紙。我在下午 6 點回來發現房間裏沒有毛巾或衞生紙。當我打電話給前台時，我再次被告知我必須提前 24 小時要求這些物品，但無論如何他們都會派人來。我有 4 個人住在房間裏，他們帶來了 2 條毛巾，所以不得不再去一次，讓我再去 2 條。當我結帳時，衹有1個子代工作，所以我不得不等一個多小時才離開。有兩排汽車堆積在一起，可憐的孩子正在努力工作，但衹能做這麼多。我對客户服務非常不滿意。

Was there for my company Chris**as party which was on my birthday and had a wonderful time. IF I had to complain it would be I had noisy neighbors on the 9th floor, to the point I was awoke twice by screaming and fighting if front my door. Made sure everyone was ok, locked the door and tried to go back to sleep. This is no way a reflection of the hotel. Will stay again

Our room was next to the elevator on the 15th floor. It was noisy, we were constantly awaken in the night by loud talk. Our room was not cleaned the 2nd night. We were told by management that they just didn't get to our room, which is unacceptable. I will not recommend this hotel to any of our family or friends.

Staff and hotel were for most part very good. Could not get service on outside deck because large party there 3 waitresses said to busy go to bar and bar was full waited 45 mins to get a drink. However that was air show weekend so a bit understandable rest of staff super nice. Even texted to see how things were going.

We have stayed at this Hotel several times in the past. This visit it seemed kind of worn and tired. Obviously I get you pay for the ocean view but the room was just ok. We usually stay in a king bed suite but there were no king or queen rooms available. The Ice machine was broke the whole time on our floor. I had to go down 2 flights of stairs for ice.We could barely get two coffee pods each day as housekeeping never refreshed our coffee,towels,or soap n shampoo.We literally had to hunt down housekeeping for anything. You have to pay a daily fee for wifi. The Hilton needs to up their game. We probably wont be staying there again. We were very disappointed.

Room service took forever to do anything. Messed up my sleep. I had a different room the second night than the first night. Second room was not ready for a long time after I had to check out of the first. Last day the toilet clogged during day and staff didn’t clean it until night despite multiple requests. Then they didn’t clean the toilet, just unclogged and everything smelled like poop the whole time.

It was a nice stay the only problem when i told the agent my wife was a member and gave her phone number we were told although she was on the reservation because it was in my name on top, we didn't get offered any of Hilton perks. There should had been complementary parking. Otherwise, it was nice to be on the beach.

Navy jets fly over several times an hour from 7am till 9pm. Makes it impossible to carry on a conversation outdoors. Music festivals set up on beach 3 blocks away aiming sound down the beach from 10:30 pm to 2 am on a Thursday night. Hotel only Had 3 elevators, one was out of service so only had 2 for a 20 story hotel? That was ridiculous. Ran out of coffee for the rooms, hello, you are a hotel??? Safe in room did not work. Security deadbolt on door did not work. No do not disturb sign and no table on balcony. Corner trim fell off in middle of the night scaring us to death. Not recommended if you are wanting a restful getaway.

Great service, very clean. I didn’t like there is no microwave in the room. If you want one you can have them bring one to your room. Ice machine on my floor was broken . Outside of that really enjoyed my stay. Staff was extremely nice .