威克縣Five Below附近酒店

入住過程有一些問題,儘管門上沒有標誌,但房間3天沒有打掃,並要求這樣做。除此之外,我們住得很舒服。它靠近設施,房間很舒服。

房間寬敞,非常舒適。女傭服務是必要的,使工作人員和客人更安全。大廳盡頭的房間(501)超級安靜!早餐很好,服務友好愉快。前台非常隨和。

我第一次來這個Doubletree。從我走進門的那一刻起。 。 。從簽入到簽出。 。 。每個人都很有禮貌，樂於助人。他們甚至在第二天發短信，以確保住宿期間我完全滿意！從免費的巧克力曲奇到超大浴巾。 。 。這個屬性非常好！下次我去羅利時，我一定會再次留在這裏

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

在北羅利希爾頓住了一晚。入住很順利。我詢問前台服務員,關於我將要接受的免費早餐,她解釋說,儘管我在希爾頓網站上預訂了,但免費早餐並沒有出現在他們的內部系統中。房間很乾淨。我的不滿與牀上用品的質量有關。這是不舒服的太軟。遺憾的是,由於牀上用品,我無法入睡。此外,枕頭是羽毛的,沒有任何支持。除了上述之外,酒店有足夠的停車場和足夠的會議設施。

麗麗給了驚人的服務,超級細心。她的個性很友好,好像我認識她冷杉了一段時間。每天早上你會看到麗麗和她對任何需要的服務有多支持。當你需要什麼時,只要要求麗麗.........