芝加哥內珀維爾索尼斯塔簡單套房酒店(Sonesta Simply Suites Chicago Naperville)

Excelent

Great place if you need access to a kitchen. Room was very clean when arrived. One remote was not there but for only a one night stay I didnt request a replacement. Quiet area and didn’t hear other guests.

The chairs in the kitchen area were torn and dirty. The couch with the pull out bed had stains all over them. The light fixture was rusted and the shampoo conditioner and body wash dispenser were empty. The bedroom tv only played one channel and you could not change it. The heat only stays at 67 when trying to adjust cold air came through. No extra blankets. The overall cleanliness of the kitchen was good.

Cockroach in room. Room not fully cleaned in many areas. Mold in shower and vents. Cobwebs in corners. If able I’d like to submit photos

Took 20 minutes to check in because the group in front of us was so sliw. No hot water in the room. No coffee or coffee maker in the suite kitchen. Sofa bed mattress was all springs and no padding plus I had to go to the front desk for sheets, pillows and blankets.

The staff was friendly and was the only redeeming part of this property. The parking lot was filthy and riddled with broken-down cars. People loitering everywhere. I get this is an extended stay but it's scary.

Lobby smelled. Desk employee would not let us check in 30 minutes early even thou the rooms were available. Food all over the check in area, we left before checking in

Check in was easy and fast. Booking for two nights was too bad of a price. The room overall was as the pictures. Bathroom sink was clocked up when you use it the water fills up and the tub had hair in it. I just cleaned the hair out before using the tub. The bed was comfortable and the let out bed didn’t have clean sheets so I had to go to the front desk to get clean ones. I asked the front desk for a Cork screw and was told they will bring me one, I never got it. Other then that my stay was fine. Don’t think I would revisit.

I have pictures of Men’s dirty boxers that were in my room when I reached for my towel after a shower! There was a toaster in the dishwasher that could have caused a fire!! ******* kept me on the phone and text for an hour and a half! They wouldn’t help me at all!!!