華盛頓特區/杜邦環路居家客棧(Residence Inn Washington, DC/Dupont Circle)

Stayed for a week for work. The front desk staff were nice and the free breakfast was decent. But the room was dark with a stained and dirty carpet. The housekeeping left much to be desired - did not clean the bathroom sink basin most days, left dirty dishes in the sink, I got out new roll of TP and placed it on top of the dial but HK did not bother to put it on the dial when they cleaned….Disappointing. I have stayed at the same property in Arlington and really liked it. Think I will switch back to that one next time.

One of the most disappointing hotel stays in recent memory. Arriving in the evening after a cross-country flight, my family and i noticed some insect activity in the kitchenette area. I immediately notified the front desk the following morning, asking for a room change. I was told a room change was not possible as the hotel was fully booked, but that they would send someone from housekeeping to address the issue that day. I couldn’t tell you if anyone from housekeeping actually did come, but by night time, there were cockroaches all over our two bedroom suite- in my child’s lunch box, in the bed, on the walls (see pics). Given the volume of bugs, it is simply implausible that hotel management did not already know about this issue. We checked out after night two and moved to a different property. At no point did either the hotel general manager or Marriott corporate reach out to apologize or compensate us for our awful experience. This is not how you treat a platinum elite member. I will think long and hard before considering using Marriott again.

Upon arrival and check in to this property we were greeted by a very friendly front desk staff as well as food staff. We were able to check in as our room was ready. Some of the keys did not work but was corrected as well. The mobile key code was never sent even though I stopped by front desk a few times. Upon entering our room I turned the thermostat from 77.6 to 67.5. We then left and went out for the day. We returned to the hotel late about 10:30pm and the room was once again 77.6. I called the front desk and was first told maintenance was gone for the evening but then one arrived but did not have the password to fix the ac system. I was informed that the property has it set so that the ac does not run continuously. They checked another room and found the same issue but assured me that it would be addressed in the am. I informed the front desk clerk that I was not paying for that night since the ac was not working properly. The next day maintenance came and fixed the issue. When I received my bill the charge was still on there and was told that once again they did not have staff that could take care of on the weekend but it would be addressed on Monday. Monday - Thursday no response from anyone from property. On Friday I follow up with an email and at that time am told I would only get a small credit. This property had no intention of correcting this for me. Once I received the mail I called the property for over an hour without getting a live person. AC control should be at the descresion of the hotel guest not the property attempting to save an additional amount on a room that was over $650/night. Never again.

Excellent location. Quiet area with amazing restaurants. Caught the Sunday farmers market nearby and it was fab. Staff is excellent and super friendly. Great service. Hotel a little worn but still clean and comfortable. That’s why I gave 4 otherwise service and friendliness gets 5 stars

I stayed here for 4 nights with a large group. The staff was amazing and so friendly. Clean property with spacious rooms. The location is convenient for public transportation and also within walking distance of great restaurants. Would definitely stay again if I find myself in DC!

Very close to Dupont metro that we used every day. We walked to Georgetown and Lincoln memorial. Great service, good breakfast

There was a broken light on the headboard when we got into the room, and I hit my head on it twice because, well, it’s on the headboard. The room was not clean and had a smell, the light fixture in the bathroom didn’t work, and the remote control didn’t work. A disappointing experience for the money I paid.

Convenient to the Metro. Nice complimentary breakfasts, friendly and helpful staff. Would be nice if the hotel had either a pool or outdoor seating to enjoy an evening outside. Two bedroom, two bath suite met all our needs.