Verified traveler
2023年7月7日
Customer service was lacking to say the least.
1) called desk the night I checked in, 90 degrees out side with 90% humidity. Told them I did not think air was working, they said they would send someone up, no one came. Had trouble sleeping the next day when I returned to the room, still warm. Day 3, called a second time. This time they actually sent someone up. The air conditioner was blowing hot (83) He fixed it but given it was a hot, humid weekend, not a time to be without air. But what really irritated me was at no time did the hotel staff check with me to see if the air had been fixed and everything was good and it took more than one request to have air-conditioning fixed.
2) we were staying over the 4th of July. Parking was $50 a night but worth it to be able to park the car and not worry about it. When I pulled up to valet on the 4th, valet said hotel parking was full. I had to park blocks away and after the fireworks etc, people left the hotel the garage and there was room for my car. I walked 5 blocks at 11:00 at night by myself to retrieve it and paid the same amount to park it in the garage as I would have if I had parked it earlier in the day as planned. Feel like hotel garage should be for guest first before they try and make money off of the general public
翻譯