We were shocked by the way the property is maintained. After check in we reported that the faucet handle in the bath tub was broken and it was dificult to find a pisition that would close the water. 3 days later coming back from the 4th of July celebration when taking shower this faucet handle collapsed and the bathtub started quickly filling with steaming hot water. Thank God our kids weren't hurt. There was no maintenance guy since it was midnight already. He wouldn't be needed if they would've fixed the faucet during those 3 previous days. So we had a sleepless night because we had to move to another room at midnight with 2 toddlers in their cribs.
The way Hilton tru to resolve this issue was a disgrace to Hilton itself. I got a call from their manager, I said I can't talk since my baby is sleeping and asked if I could call her in 1 hour, to what she replied that she's leaving for the day and her decision is to give us 2 days of parking and that's it, good bye.
We stayed at this hotel before, and it was good, but our recent experience was far from pleasant. The negligence of staff to safety issues in the room is unexplainable.
翻譯