AVOID AT ALL COSTS!!!! I wish I could give 0 stars. I have never experienced more disrespectful staff in my entire life. Experiencing tonnes of unprofessionalism throughout, my final straw was the wildly disrespectful receptionist MIKA, who, for the third time, spoke to me curtly and condescendingly, and when I told her not to speak to me that way, she HUNG UP ON ME! When I went downstairs to confront her about what she had done, she had the nerve to try to gaslight me and continued with her inappropriate, childish attitude. To top it off, when I left the hotel (after waiting 25 minutes for a bellman to retrieve my luggageS after I disclosed I was in a hurry), I was never given a check-out folio--neither in paper form nor by email--I was just charged blindly on my credit card without my permission or signing off. Lastly, upon arrival I asked the concierge to make a reservation at Sushi Nakazawa (omakase); he stared at me blankly and asked me to repeat the name of the restaurant as he had never heard of it before (what kind of 5 star hotel concierge isn't familiar with a famous Michelin-starred restaurant in town?) and then seemed equally confused by "omakase" which he pronounced "oh..my..case" and asked me to explain what that was. I think that says it all...
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