滑鐵盧貝斯特韋斯特優質(Best Western Plus)酒店

Many pros......Bed/pillow was comfy. Room was quite sound proof, only heard people in the hallway once, and upstairs a couple times through the night. We stayed in a double queen suite, it was spacious but an odd layout. I've never seen the bathroom in the middle of the room before, usually it's right as soon as you enter the room. Girl at check-out was polite. Pretty decent price for a suite. Good location-mall across street, plenty of restaurants w/in 5 minutes drive. Breakfast was neither pro nor con. It was alright. Eggs had a ”buttery” taste which we weren't huge fans of, sausages were a little burnt. Con.....pool/hot tub was broken which is one thing but the worst thing is that the girl at check-in didn't even mention anything. My family & I got changed, went downstairs only then to find out for ourselves that they're out of order. I spoke to the girl at the front desk, all she said was ”Sorry!” And it didn't even sound legit. She gave a good impression at check-in but lost that when I spoke to her about the pool. One more con which I find completely rude is the Canadian flag is half missing. This hotel is currently home for a few refugees. Having only half a Canadian flag doesn't make a good impression. Honestly don't know if I would stay here again, depends on circumstances.