I’m only sorry I didn’t get names of the staff I’m reviewing, because they deserve to be name checked. When my wife and I booked in, on the 30th of October 2023, around 3pm, the two women on reception were very attentive and professional. We were a bit disorganised and they both made checking-in a stress less process and also made recommendations for local pubs and restaurants, as well as advising us about transport into London. Two men who took over from them, later in the afternoon, were good at ‘manning’ the front desk, whilst keeping people happy in the bar. The next morning we were met, in the breakfast area by a young lady (petite with tattoos) who was nothing but brilliant. She arranged scrambled eggs and gluten free bread for me, all with an infectious smile. Having been in the hospitality industry, I know how important front of house staff are, and the staff working here seem to be really well trained and a credit to you.
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