韋恩斯維爾The Looking Glass附近酒店

On a positive note, the room at this Hampton Inn was totally updated and was the nicest Hampton we have ever been at. Everything was very comfortable ... bed, bedding, bathroom, etc. etc. and we loved the decor. We had booked this hotel a few days ahead of time, and upon reading the reviews, I noticed that the noise from I-75 was very loud in the rooms facing in that direction, so I had requested a room on the top floor and away from the busy highway, and felt that this would solve the problem. When we arrived at the hotel around 5, we were told that there were no King rooms left on the top floor, so that was fine. When we arrived at our room, we found that our room was facing and very close to I-75, regardless of our request a few days before. The noise went on all night long. I spoke to a nice lady the next morning at the front desk, and she said that just because we requested a certain room type and location, there is no guarantee that we will get it. As lovely as this hotel was, we probably would not stay there again unless we could be guaranteed a room away from I-75. There seemed to be a lot of places to eat around that area, so that is handy.

Great 3 day stay, quiet and comfortable. Internet was reliable and the room was much more spacious than I realized. Loved having the stove top and a full size fridge! ***MOST IMPORTANTLY*** In the rush to pack all of my equipment and gear for work, I forgot my personal $3000 camera hidden behind the bedroom TV. After arriving back in KY and realizing what had happened, I contacted the hotel. Thankfully, one of the house keepers had turned it into the GM. I forever grateful to the person that did the right thing with an item that had zero chance of being tracked down. The front desk receptionist who took my call was very helpful and I set up a day to pick up my item in place of having it shipped. In the end, I could not have had a better experience!

We stayed four nights for a soccer tournament. Overall the stay was descent, but there was a few areas that were unacceptable, especially when paying $225 a night for two of the nights stayed. The majority of our stay the ice machines were out of ice. Staffs' response was that too many guests fill their coolers with ice, thus requiring time for them to restock. Since it's not my job to police guests, the responsibility falls on the hotel to figure out how to ensure all guests are able to receive ice. Also it was found out that a router was out on the wireless internet, thus the majority of the time we were unable to receive internet service in our room. We were not given a discount when asked and the blame was completely scapegoated to the internet company. Also one of the days there was no hot water in the morning, which made for a cold shower. All of these issues are unacceptable in general, yet more so when paying $225 a night. If a hotel is not able to accommodate for high guest occupancy, then they need to rent less rooms and /or charge less. On the positive sides, the staff were all friendly and helpful, rooms and grounds were clean, and breakfast was good. Again, stay was descent but standards fell far short, especially for the price paid.

The lack of service at this property is atrocious and indicative of no leadership. Starting with our checkin experience, we had a request for adjoining rooms. I understand fully it is a request and cannot always be accommodated. Where I have an issue is the actions of the checkin clerk. When I inquired if they could accommodate our adjoining request, she said “no we are full”. She starts making our keys and I said “are you not even going to check and see if you can accommodate us” to which she says “the computer assigns the rooms”. This led to a lengthy discussion on customer service, especially for elite members. At this point, I knew she would not accommodate our request because of her bad attitude. I asked is there was an evening shift manager and was told there was no management available until Monday (checked in on a Friday evening). Next service miss was the cleaning of our room. Upon checking in, we see a dirty wash rag hanging from the shower rod and coffee spill on the desk. Another miss in service was engagement over the chat feature. Took 17 minutes for them to reply to my first chat question. Then, upon answering my question, I got a “do not reply as it opens another chat once we answer your question”. My reply was “Thank you”. Lastly, the Bistro had nothing in stock. Essentially you could get coffee and a muffin. None of the normal Bistro meal items were available. Another big service miss. Interior of the property has been recently updated. External building is very dated and not well maintained. This property falls well below the Courtyard standard and the standard of service for any Marriott property. Staff needs service training and likely needs new leadership that drives a culture of service. Highly recommend staying elsewhere if service is important to your stay. This property and staff is for the traveler that wants to do mobile checkin/checkout and never interface with anyone.

我喜歡這家酒店。每次入住,我知道我可以指望一個乾淨安全的入住體驗。我需要一個安靜的地方睡覺,這絕對是。一年在這裏住十次左右,很喜歡。下次見!