晨光酒店(Aura Hotel)

The location is excellent, the bus to the airport and key places are just infront of the hotel. Taco bell and AbraKEBABra (best kebab) and other eatery surround the place from Chinese, Italian, Indian, Turkish, etc. Cuba Street, Courtenay, Lambton Quay are within reach. Definitely the best! Receptionist is not always around but they're just a phone call away. I hope you can add toothbrush and toothpaste as well.

DO NOT STAY HERE!!!!!!!! THIS IS NOT a HOTEL My room was absolutely FILTHY!!! There was even human snot rubbed on the walls!!!! Staff were extremely rude upon arrival and when I checked back out minutes later. I do not recommend this place at all. Yes it’s cheap but the photos and descriptions are deceptive as this is not clean, safe or somewhere you could get some sleep. This place is the worst ‘hotel’ I’ve ever stayed in after months of travel around India and south east Asia I did not feel safe or relaxed to stay here as a lone female traveller. This property is not a hotel and should NOT be on trip.com. There was Mould, demolition waste, thick dust, a filthy shower that I wouldn’t use or I’d have caught an infection, blinds that don’t work, half the window had no blinds right by the shower so anyone could see you from the adjacent buildings if you risked using the shower, theres a huge water pipe with rushing water running from floor to ceiling, loud music playing, people shouting, paper the walls,

Facilities were budget and service poor. Staff showed little interest in connecting and were 'bored' at best. Rooms were loud, dirty, and general building seemed poorly maintained. Floorboards incredibly echoey and squeaky, pipes constantly hissing when neighbouring rooms were showering.

A very interesting hotel located in the centre of town, easy to get everywhere, comfortable room.

從哪裡開始？提前支付房費，但他們不會在沒有信用卡的情況下為您辦理入住。那就是如果你能在辦公桌旁找到人的話。他們可能在那裡，也可能不在那裡，如果他們在那裡，除非您大聲喊叫以引起他們的注意，否則他們不會願意來為您服務。房間是塗漆的混凝土立方體，光線從牆頂的窗戶射進來。油漆甚至沒有完全塗滿牆壁。每當有人使用走廊時，整夜都會通過窗戶打開和關閉燈光。隔音效果為零，孩子們在走廊盡頭的休息室開派對，我們整晚都睡不著。無法讓任何人來要求他們保持安靜，因為晚上沒有人在辦公桌前。為了保護隱私，浴室的門沒有關好。它被剪錯了尺寸。房間裡堆滿了破爛不堪的二手家具。床乾淨舒適，這是唯一的優點，但由於窗戶的噪音和光線，我們無法入睡。哦，沒有淋浴間，只有一個窗簾，所以浴室地板上到處都是水。這是最大的一筆錢。我住過比這個地方更好的旅館和背包客旅館。走廊裡堆滿了一袋袋髒衣服和破損的廢棄家具。

網上的圖片是騙人的。第一個房間有尿味！然後他們把我們放在另一個沒有窗戶的房間裡，通風口吹進房間很吵。走廊裡散發著 Jeyes 液體的臭味。 光環酒店絕對是垃圾，應該關閉！

地方很髒，房間或公共區域似乎沒有打掃乾淨！

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.