Basic room, but had everything we needed. Management was easy to work with. Really appreciate the location being close to the Grotto. Nice restaurant downtown, evening food service starts at 5 pm - go hungry because meal proportions are huge.
翻譯
來自住宿之回應: Thank you for your review we are happy you enjoyed your stay. I wasn't notified of this review or I would of responded earlier.
jillparm
入住日期 2023年8月
與好友旅遊
10/10
傑出
發佈於 2023年9月17日
I had a relaxing, fun time. Hotel was clean, and quiet. Room was large, and clean. We went to the Grotto 4 times, walked uptown many times and shopped at local stores. West Bend is a jewel of a town. It has been Iowa Nice!!!
翻譯
來自住宿之回應: Thank you for your review. We are happy to see you enjoyed your stay.
Vacation593941
入住日期 2023年8月
與好友旅遊
10/10
傑出
發佈於 2023年9月17日
The suite was so fine. Bed was perfect for my bad back. Cleanliness was perfect. Every thing within walking distance. Perfect view of Grotto! Pool perfect temperature. Quiet and serene Bernie was so welcoming fun and helpful. Love this place. You will love staying here.
翻譯
來自住宿之回應: Thank you for your review. Glad to read you enjoyed your stay here. We will be awaiting your return and hopefully soon.
C H
入住日期 2023年7月
家庭旅遊
2.0/10
發佈於 2023年8月22日
At first glance it seemed reasonable. But it progressively became worse. I have a severe allergy to dogs, and the individual working had a lab walking around freely indoors. The room was not much better. Think ,”grandma’s house”, but grandma has dementia and also let your homeless uncle live there for years and never cleaned after him. There were cobwebs hanging from the ceiling, toenail clippings and food on the floor, along with men’s hair all over the toilet, shower, and also in the bed (as if a man had gotten a haircut and then decided to take a nap under the sheets). Continuing to take the bed apart, the sheets and blankets had holes in them. After showering and trying to feel clean, the towels were very thin and had obvious holes in them as well. The walls also had clumped up pieces of dust, and clearly had not been cleaned in months. The sink mirror was not clean either, appearing as if someone had sneezed all over it. I wiped off the dresser, and found that it was covered in dirt and more men’s hair. Spare yourself. Drive another 20 or 30 minutes to find somewhere decent, or just camp in a tent.
翻譯
來自住宿之回應: There is no way this happened in this hotel with out you coming to the office and complaining about something. Nobody has this many issues just to wait to get home and right this review which is total B.S..I personally clean these rooms if not by myself then with a "on the ball cleaning lady" who I will match up to anyone.You call me and give me your name and room number unless this is bulsh*t like I said. There is just no way this took place as my rooms are very clean. Bernie 515-887-3611. I am waiting............
訪客
入住日期 2023年1月
其他
10/10
傑出
發佈於 2023年2月27日
We had a nice stay. No issues or complaints. Tha bed and pillows where comfortable and we enjoyed a very rest full sleep. First time visit here to visit family and will be our first choice to stay when we come back. Friendly and helpful staff and a cute yellow lab dog to greet us.
翻譯
來自住宿之回應: Thank you for your review we are happy to see your stay was a pleasant one.
訪客
入住日期 2023年1月
與好友旅遊
10/10
傑出
發佈於 2023年2月27日
What a lovely out in the country stay. Quiet and clean with a pleasant roaming house dog named Howie. Grotto is a 3 minute walk across the street. Heated pool, comfy room and pleasant staff. We all will definitely be back to stay again.
翻譯
來自住宿之回應: Thank you for your review. We are glad you enjoyed your stay with us.