伯明翰西部美居酒店(Mercure Birmingham West Hotel)

Disappointed with this hotel. Stayed in room 354. It was reasonably clean but there were some things missing/lacking. No soap in the dispensers. Towels missing. The mattress hadn't been rotated so there was an awful pit in the middle but the edges were still nice and firm. As a couple we fell into eachother all night and didn't sleep well. Aircon was broken and the room was sweltering hot. We couldn't open the window as the noise from the motorway/main road was mental. Aparently the whole 3rd floor aircon had a problem. The room was a bit tired looking in places but looked prety good/stylish to be fair. We tried to use the whatsapp service to contact reception about the air-conditioning but they ignored the message and only responded when I got a bit 'karren' on them in the morning about the poor service. The iron was covered in white limescale that stained my suit/trousers before I was due to go out with friends. The breakfast was OK. Bit greasy. but no decent dairy free milk for a coffee. (You cant put soya in coffee, it curdles!) Thankfully I brought my own. The staff (Kospats) was a bit tetchy when I asked them if they stocked oat milk but once he realised he was being abrupt he went out of his way to make up for his initial reaction to me by being toxicity level nice. He asked me to fill in a feedback form for him which made this way worse. All in all - just a very cheap, oldest cheapest room in the hotel at a very old and crap room kinda price. Not very well run. I'll probably use the hotel again at a higher price range in the hopes the room may be better. But if the service is bad again, I will stop using them.

The place is nice and clean bed in so comfy had a really nice night of sleep the shower products smell amazin, staff don't really great and welcome you properly,no smile nothing just give or direct you to information and thats it but was a nice getaway

儘管一切都乾淨整潔，但酒店裡有一群亞洲男人，他們似乎不住在酒店，但付費使用游泳池、按摩浴缸等，這些男人太噁心了！他們會留下來，不會離開讓其他人使用按摩浴缸/桑拿，同時大聲說話並盯著其他人！其中一人正在泳池裡脫腳，然後用按摩浴缸裡的水洗掉。按摩浴缸裡的水突然變成綠色了！太噁心了！我和接待員談過，但他對此無能為力。泳池設施的工作人員名叫 Ane-Marie，態度咄咄逼人、粗魯且缺乏溝通技巧。她的態度很糟糕，和人說話就像托兒所老師一樣。清潔工把我的食物帶到房間裡，當我問他們時，他們說它已經被扔掉了！這是一個價值超過 40 英鎊的 peri peri 外帶作品！接待員可以要求廚師為我們做捲餅，如果不是我和我的孩子們就會挨餓整個晚上！這三天的住宿真是浪費了！早餐還可以，但是餐廳家具對這種飯店來說太舊了！接待處的先生們很可愛，非常樂於助人，廚師很棒！另一位女士是一位名叫瑪麗塔的天使。 如果有比賽，就不用出門了！交通簡直就是人間地獄！因為他們也把車停在飯店的停車場。總的來說我不會再入住。

每個不錯的地方，但在電視附近需要一個插座，床很舒服，清潔工很友好。快速進出和停車服務非常好。總體而言，這是一次愉快的住宿，並將再次預訂。謝謝美居酒店

很棒的飯店，喜歡住在這裡。我和我的夥伴去酒店。總是很乾淨，佈置得很好，還有很好的空調和很棒的淋浴！絕對推薦