尋找您在West Halton的完美住宿

We arrived to find that of our 3 rooms booked and paid for only 2 were available and the other had been sold to another. They made up an disused room for us to replace this sold room. However instead of the ”deluxe room” booked we had a room used for the homeless by the council which was confirmed by the staff. The facilities are very basic and some dont work. Some rooms are better than others. We had 3 rooms. Our bathroom light was intermittent, the bathroom handle was hanging off. The paint is peeling in all rooms. My daughters room was awful and we did not use it. Her bedroom window did not close even at the end of October when cold; The light on the stairway (with no windows) did not work, so the stairs were total darkness; The shower did not work and was hanging off the wall with bare wires; The tv was missing, The carpet was totally disgusting and was covered in so many stains that you didn't want to take your shoes off; Basic kitchen facilities are missing eg no bowls (had to use a lunch box to eat our cereal), other guests are loud and disrepectful... Hairs in the sink and shower; Skid marks in the toilet; Sheets are un-ironed (but a minor point considering); Communal kitchens are a disgrace and not fit for use, microwave disgusting, grease everywhere. No natural light in our room as the blind would not go up, however in another room there was no blind at all, so the light came in the room very early. We only wanted somewhere comfortable to sleep, the location was not so important, however if this is important you need to know this is on a forecourt of a petrol station. The firedoor which said to keep closed, was propped open with the fire extinguisher, which not only meant the door was not closed but there was also a blockage in the doorway. I hate having to leave a negative review but this property just isn't up to the basic standards. The only positives the bed was reasonably comfortable and the room temperature was fine in the rooms where the window closed. Wifi was OK.

雖然克拉瑪特酒店是基本的,但它是乾淨,整潔,它滿足了我的需求,在各方面都可能。我不能讚揚我在住宿期間(5晚)收到的傑出客戶服務水平。在我逗留期間,我需要經常幫助在當地城鎮導航,因爲我和我的妻子以前從未去過這個地區,工作人員超越了,以確保我們可以利用當地的設施最大限度地發揮效果。酒店經理(傑克)特別給我們他的個人手機號碼,所以如果需要我們可以給他打電話(有時我們因爲迷路而這樣做,而不是一次讓我們感到負擔)。會儘可能高評價這家酒店,因爲它的優秀員工團隊單獨!!!謝謝克拉瑪特酒店我們會回來的!:)

15號在這裏住了兩晚這是我們第二次來這家酒店探親,房間乾淨舒適,價格合理,工作人員非常樂於助人和友好,不能挑剔,下次來的時候還會住在這裏這個地區,所以感謝您的住宿愉快

Very basic and acceptable cleanliness... could have been cleaner and fresher. Few minor issues in the room that wouldn't take much to sort out. Slept really well, the main road was very quiet at night. Reception staff were lovely and it was so close to Beverley and Hull. If you take a dog there is rough ground to exercise the dog.. and great walks further afield.

在那個城堡的美妙體驗。我們在院子裏吃了晚餐,價格非常合理,考慮到食物的質量很好。健身俱樂部有很棒的設施,包括一個合理的大小健身房體面的游泳池/按摩浴缸。我們肯定會再次入住那裏,因爲位置很棒。我們唯一的小抱怨是房間有點冷,但現在是1月底。