I came here for my birthday, we stayed at 1501 which is one of the two penthouse suites. We’ve been here before and it was mostly fine but this visit was a huge mistake. First, we had a birthday cake that we needed refrigerated and the box was taped open so the cake top wouldn’t get smashed. Well, someone went to the trouble of lifting the tap and forcing the lid down, so the cake was ruined. But that I could forgive, it was the bugs that ruined the visit. My husband killed about 11 spiders inside and outside the room. Some were very big and scary looking. They came out mostly at night, webs all over the wrap around balcony. And then roaches came. I mean it was terrible. Zero pest control is being done. The cherry on my smashed cake was when I called to inform them of the roach. I got a very knowing and flat “oh no, I’m sorry” A hotel that does it’s due diligence doesn’t say oh no, I’m sorry, they say “where did you find it? Did you take a photo?, did you find more than one? We’ve never had this problem before!” The sunset tower has roaches, and they know they have roaches, that’s the problem. They gave me a $300 refund on a room that cost about 2k a night. Not enough compensation to make up for my disappointment.
翻譯