智選假日套房酒店-西孟斐斯市(Holiday Inn Express & Suites West Memphis)

Booked online to find out the hotel doesn't reserve to locals, as stated. Staying 50miles of the hotel. Now, last minute hotel stay since I traveled there

Everything was excellent except for that there is only one person on the front desk and no one can bring the extra bedding up to the room , the worst part was when we went to breakfast at 9:30 and the lady refused to replace the mix bag for the pancake machine because it’s too close to the closing time (10) which made my kids upset and she was rude to the kids when they asked her to replace it.

The overall experience was very good—the only problem is that there was a snafu with check-in: the front desk staff gave another guest my room, and she opened the door to my room. This was the first time any such thing has happened in all my stays at Holiday Inn Express, and it was quite upsetting.

Staff was very friendly. Fast check in. Convenient to restaurants & Hwy. Good Breakfast.

Clean in the lobby area and nicely decorated with halloween decor which kids loved! However, we came in late from travels and clearly have that ive got small children when we got up to the room they called and said we were being noisy well.. thats what happens when ur unpacking and getting the kids to bed, room wasnt very clean pull out couch found stuff all under it, the carpet was dirty per our feet from walking around hard to get our towels fresh or garbage taken out, i dont think this is family friendly!

Bathroom was in very poor condition especially the shower. Mold definitely needs addressed!

Just passing through driving from Minnesota to Alabama.

Crystal who checked me in at the front desk was one of the most pleasant people I have experienced while checking into a hotel.

Staff were helpful. You need a car though as there is no place to safely walk