波士頓韋斯特福德居家酒店的評價

Bed is too soft. Service was just ok, not very helpful as I tried to change a room to a more expensive one (and I would like to pay the difference, not for free) but failed. Not sure if it’s the Trip.com issue or hotel issue. But I found it quite non-sense because why would you not allow people to pay more for upgrading when there are vacant rooms.