loved the beach, the Pools, the bars, the resort in general, the outdoor areas were clean and well looked after and the staff was great.
As for the room it was clean which made my wife happy, but very noisy A/C units barely able to keep up with the heat TV that does work, front door difficult to close. Annoying problems that be easily corrected.
You can see it's an older resort that needs some loving. The Staff was better than expected, they were great.
I think management needs to ensure these basic items are fully functional /repaired to the same degree that their staff delivers the great service to their guests.
Watchout for the Unlimited Vacation Club upsell, hard to see how that's going to work if you can't bring the rooms into the 21 century level.
翻譯
Sheron Walters-lopez
入住日期 2023年4月
夫妻/情侶
1則評價
4.0/10
發佈於 2023年5月17日
The customers service was excellent. The night entertainment was fabulous. Complaints: When we arrived, they checked us in to a room of lesser quality than the room for which we paid. We spent one night in that room before they upgraded us. I felt it was a “bait and switch” situation. The rooms look nothing like they appear in the website photos. The resort is out dated and it had too many water bugs. In addition, we paid for the club package which included top shelf alcohol, but they kept running out of tequila (the only alcohol I drink). The food was horrible. Some food was too salty and other dishes had no flavor. We spent more money eating at the Sea Side restaurant next door. The food there was delicious. I would not recommend The Sunscape Resort and Spa. This is the first review I have ever written. I hope it helps you save money and time.