威爾馬温德姆美吟温德姆酒店

威爾馬温德姆美吟温德姆酒店的評論

威爾馬温德姆美吟温德姆酒店

2404 US-12, 56201 威爾馬, 明尼蘇達州, 美國查看酒店詳情
威爾馬温德姆美吟温德姆酒店
威爾馬温德姆美吟温德姆酒店威爾馬温德姆美吟温德姆酒店威爾馬温德姆美吟温德姆酒店
查看您旅行日期期間可使用的房間
我們提供價格保證
1晚

威爾馬温德姆美吟温德姆酒店 評論-真實住客評語

3.4/5
42則評價
真實評價
位置3.4
設施3.4
服務3.4
衛生程度3.4
篩選條件:
排序:
所有評價(42)
正面評價(4)
附有相片或影片之評價(1)
負評(15)
客房(2張大床)-禁煙
入住日期 2022年5月
家庭旅遊
1則評價
1.5/5
發佈於 2022年7月1日
The guest services manager was not at all helpful. He acted like we were a bother to him and interfering with whatever else he had going on. The hallway had a leak and a bucket catching water. The pool was shut down, which we were not made aware of before arrival. The room smelled so bad and musty, I couldn't stomach it. We were refused a refund. The agent I worked with on Trip.com was absolutely wonderful! She was helpful and apologetic, unlike the hotel staff. DO NOT stay here. It's clear that people don't usually, and it's clear why.
翻譯
Diana C
入住日期 2024年11月
獨自旅遊
3.0/5
發佈於 2024年12月30日
Lodging prices are expensive in this area for some reason. I chose this as most reasonable for what I needed. Generally when I stay at Americinn they’re nothing fancy but usually are clean. This was the same. No surprises. They were extremely short staffed and they kept their number of rooms available for what they could staff. Nothing fancy for breakfast but there was something to eat but nothing hot short of toast. The rooms and motel were older and worn but the beds were clean and it wasn’t the worst I’ve slept on but it wasn’t the best either by a long shot. The bathroom was clean. Tub didn’t drain good while showering and that’s always gross. Front desk staff excellent customer service. Very very nice gentleman.
翻譯
來自住宿之回應: Dear Diana C, Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your detailed and constructive review, as it helps us continue to improve and provide better experiences for all our guests. We’re glad to hear that our pricing and cleanliness met your expectations and that you appreciated the efforts of our front desk team. It’s wonderful to know the gentleman at the desk provided excellent customer service and made a positive impression during your stay. We’ll be sure to pass along your kind words to him—it will mean a lot! That said, we acknowledge the areas where we fell short and sincerely apologize for the inconveniences you experienced. We understand that the lack of hot breakfast options and the slow-draining tub were disappointing. A fully functional shower is a basic expectation, and we are committed to addressing such maintenance issues promptly. Your comment has been shared with our maintenance team to ensure the issue is resolved for future guests. We also recognize that the property shows signs of age. While we work hard to keep the rooms and facilities clean and comfortable, we understand how wear and tear can affect the overall experience. Please know that we are actively working on updates and improvements to enhance both the appearance and functionality of our accommodations. Your understanding of our staffing challenges is greatly appreciated. The team remains committed to maintaining a high standard of service despite these limitations, and your recognition of their hard work truly means a lot. Thank you again for your honest feedback and for choosing to stay with us. We hope you’ll give us another opportunity to host you in the future and to provide an even better experience next time.
Brad L
入住日期 2024年9月
與好友旅遊
1.0/5
發佈於 2024年10月27日
Hotel is dirty and outdated. Our room smelled like animal pee. Was told they were pet friendly when the reservation was made and then charged $30 a day. Was very rude and threatened to fine us $300 for having our dogs even though they were told we had pets when the reservation was made. Stayed three nights and nothing was said about the pets till the last night. Seemed sketchy. Would not recommend this hotel at all.
翻譯
來自住宿之回應: Dear bradlQ9738EA, Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had during your stay. It’s concerning to hear about the cleanliness issues and the odor in your room, and I understand how frustrating that must have been. We strive to maintain a welcoming and comfortable environment, and it’s clear we fell short in this instance. Regarding the communication about our pet policy, I’m sorry for the confusion and any miscommunication that occurred. Our goal is to be transparent about our fees and policies, and it’s disappointing to hear that this was not your experience. We will ensure that your feedback is addressed with our team to prevent similar situations in the future. We value your input, and I truly hope you will consider giving us another chance to provide you with a better experience.
jeffpeyer
入住日期 2024年8月
商務旅客
1.0/5
發佈於 2024年9月17日
Will never stay there again the fridge was loud and didn’t work, garbage behind the tv stand only 1/2 roll Of toilet paper in the bathroom this place is a dump honestly
翻譯
來自住宿之回應: Dear jeffpeyer, We're truly sorry to hear about your disappointing experience and apologize for the issues you encountered. It’s clear we fell short in providing the quality and cleanliness you deserve, and we regret that your room was not up to standard. The non-working fridge, trash behind the TV stand, and lack of basic bathroom supplies are unacceptable, and we will be addressing these issues with our housekeeping and maintenance teams immediately. Your feedback is invaluable, and we’ll use it to ensure improvements are made. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
ngundie
入住日期 2024年8月
其他
1.0/5
發佈於 2024年9月6日
The room I stayed in was so damaged that I had to request another room for the next night which was only slightly better. There was mold in the bathroom above the shower, The ceiling tiles in the bathroom were warped and not fitting properly due to water issues, The plaster on the ceiling near the outside window was starting to fall down/off.
翻譯
來自住宿之回應: Dear ngundie, Thank you for taking the time to share your feedback. I sincerely apologize for the condition of the rooms you encountered during your stay. This is not the standard we aim to provide, and I am truly sorry for the inconvenience and discomfort you experienced. Your concerns about the mold, warped ceiling tiles, and damaged plaster are being taken very seriously. We are currently addressing these issues with our maintenance and housekeeping teams to ensure they are resolved promptly. Providing a safe and comfortable environment for our guests is our top priority, and I regret that we fell short during your stay. I understand how frustrating this situation must have been, and I appreciate you bringing it to our attention. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Y314CJcherylb
入住日期 2024年8月
其他
1.0/5
發佈於 2024年9月5日
I think who every is in charge of the motels in your Corp office should go out and stay in the motels, without letting the owners or mangers know they are from the Corp office
翻譯
來自住宿之回應: Dear Y314CJcherylb, Thank you for sharing your feedback with us. We appreciate your suggestion and understand the importance of maintaining high standards across all our properties. Your idea of having corporate office representatives stay at our hotels incognito is a valuable one. It can provide genuine insights into the guest experience and help us identify areas for improvement. We will certainly consider this approach as part of our ongoing efforts to ensure the quality and consistency of our services. Thank you again for your input. We are committed to providing the best possible experience for our guests and continuously strive to improve.
fyecourtney
入住日期 2024年5月
其他
1.0/5
發佈於 2024年6月28日
Do not stay here it is not worth it at all, I paid 178$ for two queen beds, they were hard as a rock and the pillows are flat as pancakes, The carpet was not clean it had that waxy dirty feeling on it, the sink in the room had yellow water coming out of it. There was dirt/ dust in the corners of the counter as if they were not cleaned out. there was only 1 towel in our room, the toilets are made for toddlers, the shower has mold in all the corners, and on the wall and ceiling above the shower, the pool room has no towels, and the jets have green slimy stuff on them. Left at 7am because I just couldn't stay there anymore.... not worth the money./.....
翻譯
來自住宿之回應: Dear fyecourtney, Thank you for sharing your feedback with us. We apologize for the numerous issues you encountered during your recent stay. Your experience does not reflect the standards of comfort and cleanliness we strive to maintain. We are deeply sorry for the discomfort caused by the condition of your room, including the hardness of the beds, flat pillows, and cleanliness issues with the carpet, sink, and bathroom. Your comments are concerning, and we are addressing these matters with our housekeeping and maintenance teams immediately to ensure improvements are made. Regarding the pool area, we apologize for the lack of towels and cleanliness concerns with the jets. This is unacceptable, and we are reviewing our procedures to ensure that all areas of our hotel meet our high standards of cleanliness and guest comfort. We understand your decision to leave early and apologize for any inconvenience caused. Please know that we take your feedback seriously, and we are committed to addressing these issues to prevent future occurrences. We apologize for the disappointment and inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
mberg2016
入住日期 2023年7月
商務旅客
3.0/5
發佈於 2023年8月2日
It's hard to go wrong with an AmericIinn - they are generally good, solid, no-frills, pleasant places for the money. Willmar is no exception. But there were a few loose ends. My internet never connected, and the TV turned on but didn't show any kind of signal. . These were minor annoyances, since I stopped for a short evening - I got in around midnight, and left around 9AM. The breakfast - which is normally excellent at AmericInns in my experience - was a problem. When I arrived, there was one little microwaved, pre-formed one-egg "omelette" and a couple of breakfast sausage patties - which were the only low-carb options (to be fair, they had plenty of cereal and waffle mix - which I love, but can't eat :(). . Clearly the front-desk guy was overworked - he was microwaving more food and bringing it into the breakfast corner while trying to check people in and out and work with the housekeeping staff. Room was small - which wasn't a problem since I spent probably an hour awake in it. If I'd have had to stay there longer, that might have been. more of a problem. It was clean! Kudos to housekeeping! It's a nice hotel. Just a few rough edges.
翻譯
來自住宿之回應: mberg2016, Thank you for taking the time to share your review and experience. We are glad to know that you found us a clean place to stay and enjoyed the breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
hoofandsaddle
入住日期 2023年6月
其他
1.0/5
發佈於 2023年7月26日
Great for construction workers that are on the road. Families and couples steer clear. The amenities are barely functioning (pool and hot tub are just gross) the breakfast is stale/old/reused the next day. And if you just need a place to sleep- the bed is tolerable but this is definitively not a luxury hotel.
翻譯
來自住宿之回應: hoofandsaddle, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with the condition of the hotel, breakfast and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
Ryan E
入住日期 2023年4月
夫妻/情侶
1.0/5
發佈於 2023年5月4日
I would Never ever stay here again in my life. Had to wait for him to re program our room cuz it didn't work when we got there.. the place is dirty nd dusty. Floors nd bed shirts where dirty nd staind
翻譯
來自住宿之回應: D2551FGryane, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.
入住日期 2023年2月
家庭旅遊
1.0/5
發佈於 2023年3月12日
Had to cancel 2 rooms I made for family because they got covid. Called the hotel directly and they said the rooms were cancelled, but I also had to cancel on the Wyndym Rewards site because I made my reservation there. I did that and got two cancellation confirmations, but the charges were still made on my credit card. I will be ending my two decade relationship with Wyndym Rewards and finding a new hotel program incentive.
翻譯
入住日期 2022年12月
獨自旅遊
5.0/5
傑出
發佈於 2023年1月31日
Nice hotel. Quiet and clean. Room had a comfortable recliner chair. Fast check in. Good breakfast. AmericInns are consistently good and this was no exception. Room had a big refrigerator and microwave. I would definitely stay here again.
翻譯
入住日期 2022年12月
與好友旅遊
1.0/5
發佈於 2023年1月31日
Dirty and disgusting. Needed to be restored 10 years ago. You can smell the piss as soon as you walk into the pool room. The hot tub is the grossest thing I've ever seen I devated even soaking my feet in it.
翻譯
入住日期 2022年12月
商務旅客
2.0/5
發佈於 2023年1月31日
low cost option for the area. surface clean but could use attention under and behind things. very dusty like years of dust. breakfast is ok. please be aware that this location will charge your credit card to day you check in for the entire stay. Kinda weird.
翻譯
入住日期 2022年12月
其他
2.0/5
發佈於 2023年1月31日
Outside looked nice enough. Inside seemed dark and dingy. My room's carpet was gross, and the entire place looked and felt dirty. I will say that the front desk staff was pleasant and friendly, and was able to book me a room without a reservation. Stay here over the Days Inn down the road! There, if you don't tell the manager exactly why you "need" a room in his hotel, he will tell you to leave and ban you from the property!
翻譯