威爾明頓Riverwalk附近酒店

好的,我要說的是酒店本身乾淨,舒適,工作人員友好高效。物業在市中心區,毗鄰當地大學校園,是河前物業...,女士和紳士是我唯一的問題。我將要寫的東西無疑會被那些會思考的人讀到,一個自我授權的********,我將糾正你,並要求你刪除“自我”部分,把重點放在被授權的部分。我曾經是鑽石榮譽會員,並且已經是幾年了。你達到鑽石(希爾頓的最高客人忠誠度)不是因爲你是住在希爾頓品牌的房產,而是因爲你一直呆在希爾頓品牌的房產裏。爲了達到這個目標,你不僅在他們的牀上呆了幾個晚上,而且還花了美元來達到這個品牌的忠誠度。在BRAND忠誠度的額外福利(請注意這裏的主題)中,您有權要求在辦理入住手續時進行房間升級。爲了記錄,自從達到鑽石地位以來,我從未要求將我的房間升級爲套房。主要是因爲我在旅館裏呆了一天,第二天就到我的下一個財產,大多數時候由於我的工作路線而在半夜離開。今天,當我到達巴隆的時候,我注意到了這條河和位於酒店後面的美國北卡羅萊納州的博物館船。我回到我的房間,發現我在一個奇數的房間裏站在街道一邊,非常想拍一些戰艦的上視圖照片。我回到辦公桌,問我是否可以換到水邊的房間。現在,據記錄,這家酒店是九層高的,我可以計算的每層有26個面向水的房間。假設,一樓和兩樓可能有三個是活動和會議空間,但仍有6層或156個水側房間可供預訂。當我被告知“對不起,我沒辦法搬你”時,想象一下我的驚訝。你告訴我156間房間被那些對你品牌非常忠誠的人佔用了?你告訴我的2個婚禮派對不可能是同樣住在街邊的房間?對品牌忠誠來說太多了!

我從來沒有寫過差評給去過...的任何機構,但這很讓人難過,處理的很錯!入住的時候,我給了2輛車的車牌信息。退房後,我在1輛車上找到了一張不支付停車費的票。把票給了前台,被告知“我們會處理好”。2天后打電話和Grace交談,他們GM跟進,被告知我從來沒有給他們2輛車的信息,只有1。她甚至不會給我她主管的名字,說我必須打電話給客戶服務。我這樣做,他們無法協助我,並告訴我他們的總經理有最後發言權。真的???!!!

Conner T.太棒了。他告訴我在哪裏停車,他非常樂於助人,他甚至用傘把我帶到我的車,並指出雙彩虹!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great hotel, which was quiet, with helpful and kind staff. Especially Ryan and Alexis, they were extremely kind, friendly, thorough, and helpful. Alexis answered all our questions without making us feel incompetent. Ryan was an incredible gentleman, helping my great grandmother and aunt into our vehicle and closed the door behind them and provided water for all of us. Thanks for the great experience!

早餐很擁擠,我們入住的兩個早晨都很少有食物。前台工作人員很友好,樂於助人。我留下了一個項目,一旦我回到家,嘗試打電話給酒店幾個小時,意識到發生了什麼,但沒有回答。網上聊天被告知會收到一封郵件,有3-5天,不接電話令人沮喪,不專業。

地理位置優越，停車方便，房間空間較大，服務態度很好，大堂有當地旅遊景點介紹，還有當地美食說明，比鄰大商場，購物方便。

We usually like to stay on the beach at Wrightsville but lately the hotel prices there have been north of $600 a night, so we decided to try staying here about 5 miles off the beach. The hotel feels very new and is super clean and trendy/nice in common areas and in the suites. Even the 2 queen bed suite feels very spacious and has a curtain between those 2 beds and the pull out sofa, which didn't have that crumby feel. Nice kitchenette with fuller size fridge and true freezer. The outdoor areas (outside the breakfast buffet area and near the pool are equally nice (pool is on the small side with not alot of loungers for sunbathing). It was nice to have free parking and breakfast buffet although we found the breakfast buffet foods are not restocked that often unlike we've experienced at other hiltons so often out of bagels, etc. The waffle iron needs replaced because it doesn't work properly where the waffles come out easily (even with spray) like they do at other Hilton properties - many had plates of ripped apart waffles. However, it was still nice to have a free buffet and the buffet area is nice so despite this, it was fine and one can always head out to a local restaurant if desired. Pet friendly too - we saw some cute doggos. Had no impact on the cleanliness factor/feeling.

The staff was really nice. Excellent location to walk to shopping and nearby restaurants. We had a power outage during our stay due to a storm. FYI, there is no generator to power the whole building, so if you are traveling and know it may be bad weather, it's not the best option. Some rooms had AC, and others didn't. Power was randomly on different circuits. It was definitely an interesting situation for all. Luckily, it got handled, and the power came back on before bedtime. We like the size of suites. But many things need to be cleaned and replaced. Our shower curtain smelled terrible. There was tile broken in the bathrooms along the tub. Microwaves and floors were super dirty. The carpets needed to be replaced. Next renovation just ditch the carpets. It's much cleaner and healthier for all. Overall, our stay was pleasant, and time spent with family is priceless, but unless they get a generator and renovate, we probably won't return.

We stayed here as a traveling soccer team. The hotel is old and shows its age. All the carpets were super dirty and stained. When we arrived on Friday night, nasty old french fries were in the elevator- they were still there Sunday when we left. The base trim in our room was missing. Wooden floors squeak when the above guests walk around. Skip the Breakfast- nasty turkey sausage- crunchy scrambled eggs. The milk was warm.