西門賓館(The Westgate)

The hotel was good. It has great location, fair facilities.

Very convenient city-centre location. Bedrooms, pub & dining space all very tastefully decorated and in good condition, with friendly staff. A shame that breakfast isn't available every day.

We did eat or drink in the pub, but our rooms had plenty of space clean tidy & comfortable would highly recommend & stay again

Attractive pub-hotel in central location. Very friendly staff at check-in. Rooms are basic, but the rate is reasonable. However the bathroom was in a state when we arrived.The inside of the toilet had not been cleaned at all from the last guests, which was disgusting. There were hairs of all kinds on the floor and walls. Black mould all around the shower, the grouting just needs ripping out. Weird as they actually left nice toiletries and the bed had fresh sheets, so clearly someone had been in there to clean. Only other very minor complaints were the extremely steep and long climb to our top floor room (not great if like us, one of you has a bad hip, but this might not bother everyone). There was also an issue with being led to think that breakfast was included, but they actually do not currently provide breakfast. I would provide more details but it involves a partner site and my last review was rejected by this website - I can only hope that this mention of a partner site was the issue. Overall this could have been well recommended for the price & location, despite being quite basic, but they need to get their cleaning sorted completely out first.

Very disappointed with the cleanliness. We aren’t ones to complain but this wasn’t clean. Carpet was covered in bits. Bathroom floor was covered in hairs. Shower was full of hairs. Kettle was dirty so we didn’t make use of the tea and coffee facilities and by how dirty it was I think the previous customers thought the same. It’s a shame as this could be a lovely place. Great looking building and room, great area but dirty room.

Very used room, the biggest disappointment was the blocked shower drain! More water seemed to go over the over flow and through the ceiling that down the plug hole! Certain blind was also broken!

The Westgate is in an excellent location and the staff member at check in was very friendly and efficient, so . The room was large and but the bathroom tiny.

Beautiful hotel, very friendly staff. The bar was warm and welcoming with a lovely cosy Christmas feel. Great central location. Clean and well kept room. Thank you Ben and the rest of your team. Marie & Dan

The staff were incredibly friendly and helpful! The bed is so comfortable! A really fun experience.