雷文斯沃思酒店(Ravensworth Hotel)

On arrival we were greeted by Nick the owner, who informed us that we had already checked in, which was obviously incorrect as our surname is pretty unique. He was unable to explain why he had given our room to another guest who had arrived earlier, apparently purporting to be us. We were then dispatched to a lower grade room, which we unfortunately had to accept as it was late and we had been on the road for some hours. I think it would have been courteous to have mentioned at that point that we weren't getting the grade of room we had booked and paid a deposit for but for some reason he chose not to mention it. We questioned this the following morning, Nick commented that there was nothing he could do it was a mix-up and they were fully booked. He was very unprepared to remedy the matter or offer any solutions other than saying that he would only charge us the rate for a standard double room. As this was purely his mistake, I would have thought that something more could have been done -any small gesture by way of compensation would have been appreciated but instead we were made to feel grateful that we had a room at all!. We stayed in Room9 on the second floor. We found this room to be small and the bed was very uncomfortable. You could feel the springs in the mattress and we both woke up with backache. There was also a lot of road noise. After spending the day looking for alternative accommodation we had to return again to the Ravensworth, I found a discarded vacuum cleaner on the stair case of the first floor, and secure cupboards left open. (Images attached) In the entrance hall there is a notice informing all guests that after 8pm in the evening do not contact the proprietor unless it is an emergency. Following our earlier conversation I was dissuaded from engaging with him on the matters identified. At check out I did raise the matter with him and he indicated that he was completely aware of the issue, but had done nothing to address it. My concern was another guest could have tripped over the vacuum and fallen down the stairs.

We spent 1 night here, and it was lovely. Room had tea coffee biscuits water and glasses. Wasn’t the comfiest bed but I had a great sleep, spare pillow was provided in the wardrobe in a sealed bag. Tv in room. We didn’t opt for breakfast but the room looked lovely and they even offered a lounge room to relax in. Parking was free and we had no issues getting a spot. The host was brilliant and welcoming. Would definitely stay here again

Herat walking distance from Windermere town and 1 mile away from the lakes. You have Orr Head trail which is 2 minutes walking distance from the hotel. Staff were wonderful, clean rooms and excellent pricing for the location and comfort of the rooms. Clean room every day, with top up refreshments too, which was a very sweet gesture. Thank you! I will be back again for sure

Beautiful old house, very close to train station and in perfect location to explore the area. Rooms nicely decorated, big size and super clean. Members of the staff were friendly and helpful, specially Nick. Although there was a bit of rain I enjoyed my visit to the Lakes and big plus was my stay at this place. Will try to come back during summer time.

Can't comment on the accommodation but am appalled they couldn't be bothered to reply to my email.Partner ill so couldn't attend.Sent an email to explain ,no reply. Just ignorant.Will never stay here now and we travel alot.

The Ravensworth was perfectly located for our stay in Windermere 3 minute walk into village on bus route to several destinations around the lakes (use bus pass if you have one FREE) didn’t use car during our stay at all The beds were so comfortable and the room very clean. Robes and slippers nice towels adult only hotel Will return again

Lovely reception from staff...friendly throughout and very obliging. Clean rooms with plenty of complimentary items. Good location for nearby eateries morning to evening. Plenty of buses for further travel and close to train station. A wonderful break... thank you.

Nice place to stay to visit the lakes clean and good value stayed whilst visiting my daughter would stay again, close to all amenities with parking comfy bed and hot shower pub just round the corner and nice garden if the sun is out