温德和克美居酒店的評論

We got a room in the mövenpick building close by. Room was nice, bathroom too. Water pressure in the shower could be higher, shower was not really clean.

We had a wonderful experience at the Mercure Hotel Windhoek. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

È un buon hotel. Forse ottimo considerato che siamo in Africa. Ha funzionato quasi tutto bene. Camere spaziose. Bagno che necessita di un restyling. Colazione eccellente davvero. Personale cortese. La posizione mi è parsa un po fuori da tutto. Ma è certo un luogo consigliabile per pernottare nella anonima capitale namibiana.

Einfache saubere Zimmer! Sehr freundliches Personal! Essen und Trinken: gutes Preis-Leistungsverhtnis! Diesmal auch abends vom Buffet! Guter Gintonic! Als Ausgangs- und Endpunkt für eine Rundreise gut geeignet! Waren jetzt bei unserer zweiten Reise auch wieder hier und konnten unseren Eindruck aus 2023 bestätigen!

Très bonne expérience d'une nuit. Nous avons pris le repas du soir sous forme de buffet. Tout était très bon, frais et en quantité. Idem pour le petit déjeuner. La chambre était simple mais la literie nous a permis de passer une excellente nuit. Attention quand même à la douche qui est glissante. Le personnel est souriant et à l'écoute. Un hôtel idéal pour se reposer après plusieurs heures de vol entre Paris et Windhoeck et avant de partir à l'aventure.

L’accueil du groupe par le personnel a été chaleureux et les clés rapidement attribuées. Les bagages ont aussi été amenés devant nos portes respectives. La chambre est spacieuse et rénovée dans un style moderne. Elle est également bien équipée et dispose de prises électriques identiques à celles utilisées en France, une bonne surprise. Les lits sont confortables. La salle de bain est agréable à l’exception notable de la baignoire. Se baigner relève d’un exercice d’équilibriste car le le fond n’est pas plat, totalement incurvé. Je ne suis pas la seule du groupe à avoir glissé la première fois… Malgré tout, ce fut une nuit excellente et une belle entrée en matière pour notre merveilleux séjour.

A l'encart de la ville et adossé au Mercure ( on a pris le petit déjeuner et le dîner au Mercure échange de bons procédés à cause des travaux !) l'hôtel est très verdoyant, avec un grand parking et luxueux. De grandes chambres accueillantes , bien équipées, confortables. Dommage qu'en mai la piscine soit déjà trop froide ! Les repas étaient sous forme de buffet assez variés et comme partout en Namibie les boissons ne sont pas coûteuse , vin ou bière.

The hotel was good but the Nomad restaurant is the complete let down for this whole place. Our last night in Namibia and we wanted a good meal. Sat at the Nomad restaurant for 30 minutes before even being noticed. Our orders were taken, two steaks with extra add on sides as the steaks don’t come with anything! 30 minutes after I ordered my fillet steak they now say they don’t have any so I need to change my steak cut. My steak comes out and the sides I ordered (bone marrow) didn’t come out. Asked the waiter where it was and he replied I don’t know. Ate a terrible, awful, chewy steak with butter on it as it was just awful. Worst meal we’ve ever had in Namibia. Total let down to this entire place.

we had a wonderful tour with a group of friends and relatives... Staff attitude and service highly appreciated.... Porters are trained and they make you feel at home... Good food and good service... keep up the good work... Its definitely worth a return visit to Namibia

I stayed for one night and moved to Movenpick as an upgrade, Mercure was fantastic, spacious rooms, neatly cleaned and well maintained Hotel. Carpets might need to be changed as they look outdated. I would definitely recommend to my business partners. The Nomad Restaurant has a vibey environment and had dinner "under the stars""outside. Fantastic eperience

Checked in to the Newly renovated Mercure Winhoek, checked in with a business partner who stayed at Movenpick and I had the priviledge to stay at Mercure. I was checked in by Jessica, cool calm and collected lady. Check in went perfectly fine, rooms are clean and well maintained by the property.

Excellent service received by Rodney at the Mecure Nomad restaurant. Highly recommend him as a server. He is highly attentive, patient, detail oriented and kind. The hotel restaurant is also very family friendly which is great for family outings.

Good day It is with great regret that I’m writing to make official complaint about our recent visit to Mercury hotel dated 24 Feb 2024. My family and I was totally appalled by the behavior of Mr Laubuschagne. After a regrettable encounter with Floor manager kids chased out pool and we were Advised to “vat Julle goed en loop”. We have made it as a tradition and have Sunday lunches with kids swim for past few months. Totally disappointed with the services.

Hotel standards very disappointing. We stayed here for 3nights and simply could not wait to leave. The hotel reception lady we found at check in was very unpleasant and simply did not know anything from room rates to asking us to come back after an hour or two and you can just imagine that we had been driving for two whole days to get to windhoek only to find such incompetency at a very well established hotel which we had once stayed in back in 2018 and the service then was just fine. Long story short, we got interleading rooms to accommodate our family (3 children and two adults). Upon check in, the wrong room had been made up and wrong keys given to us (no surprise there as the front lady staff we found was just in another world) and the rooms were not properly cleaned. Beds made but the cleaning standards close to zero! The restaurant staff very friendly and professional especially Justina, chef also excellent but in dining service very pathetic in that it took ages for food to arrive even despite the assurance that it would arrive within 30mins on all days. Another long story short, this hotel has a sewer stench in many places on the property. Outside, inside and this was very odd! Finally, how do you have one side of hotel fully operational and where guests are sleeping, it's totally deserted with a security guard being the only person to provide service and a note at reception saying "call this number if you need service!" I was very disappointed with our stay and we have had to find alternative accommodation elsewhere. Very disappointing for such a high standard hotel. Goodness. Please re-train them front office staff esp the lady we found upon check in and let staff be professional to all guests whether white or black. We definitely felt the nonsense segregation and treatment. Not worth our hard earned cash to waste here at all!