Terrible service. Rarely anyone answers the phone, voicemails not returned. I made a mistake on dates and because of work commitments needed to cancel the reservation. I finally managed to talk to a person, advised about 1 week in advance that needed to cancel. Hotel declined to cancel my reservation, they charge me for the room, never returned my messages. Very poor customer service in my view, will not recommend this place.
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訪客
2024年10月25日
Nous avons passé une nuit dans cet établissement très cosy . Bien situé , la chambre avait tout le charme anglais et le plateau bouilloire bienvenu Nous n avons pas rencontré les propriétaires mais nous avons pu disposer librement des lieux Nous y retournerons avec plaisir
A lovely guest house. Some communal areas could do with a refresh such as the carpet but the room was lovely! Spotlessly clean. Great facilities. Comfortable bed and good shower. Location was perfect to the town and attractions. Overall a great little gem in Windsor
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Explorer20321929893
2024年4月23日
One star because the heat is stuck on high. No way to adjust it and no staff is contactable. Unable to open a window. We had to sleep with the door jammed open!
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JohnC11111111
2023年11月14日
Stayed here only for one night ,was good stay,,comfy bed,,good shower ,nice and quiet , and not too far from centre , basically all one would need for visit to Windsor , Barbara was clear with all instructions for easy access ,,,recommended
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訪客
2023年8月6日
We stayed two nights at this venue in a very large well maintained room accessed via a key coded lock. It was on a room only basis and included tea/coffee making facilities (as well as having a fridge) which was great for us as it’s very close to the town centre with its bars and restaurants. Despite it being on the corner of a major road and an access road to the town’s large coach park traffic noise was not particularly noticeable. We would stay here again if visiting Windsor although parking might be an issue. It included a bath which is very unusual these days but a bonus in my opinion.
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訪客
2023年7月25日
I firstly like to commend Barbara for going the extra mile with helping with our booking she is extremely helpful and patient. On arrival the room is easily accessible by a unique code. Room was immaculately clean and had everything you needed. Position is ideal for all of local amenities. Must say I was very impressed with the whole experience.