温莎萬豪TownePlace套房酒店(TownePlace Suites Windsor)

Good location with free breakfast.

My arrival was pretty late (after midnight) when i arrived, my keys were pretty much ready to go, there was no waiting. The staff was kind and helpful, rooms are spacious and clean. Breakfast was a little more than basic but good to start the day. Parking was a bit iffy but i was always able to find a spot in the lot across the street. Overall it was a good experience at this property.

After first night coming back to hotel after a very long day housekeeping had attended room but beds were not made to an acceptable standard. On our third night there we came back to the room at approximately 7pm. We found the deadbolt on the door holding it open. It appeared that housekeeping left our room door open THE ENTIRE DAY! Anyone could have gone in and stolen anything. WE COULD HAVE COME INTO CONTACT WITH A WOULD BE ROBBER…I immediately went down to front desk where there was only 1 staff. She asked me to wait a few minutes while she checked in another guest that walked in while I was informing her of our situation. She told me she would inform the manager and housekeeping manager. She apologized but stated she couldn’t do much more. The lock was stuck so she had to come up and reset it, Next morning ( check out day) we asked to speak to the manager. She asked to see the pic of the beds not made but did not seem to be interested in the lock pics. I explained how unsafe we felt after this happened and she stated she could review the tapes to see that no one entered our room. Little late as we were checking out. We were reimbursed for the parking of $60 and an apology that this happened. Manager stated she’d let the district manager know what had happened but wasn’t in a position nor was she agreeable to any other reimbursement. The hotel was clean, beds were comfortable and breakfast was sufficient. I just feel that we should be reimbursed for incide

When we arrived there were two women at the check in. Very disappointed in there attitude no welcome what so ever. When asked where to park they both had a no care attitude the p/ lot is beside the hotel it's a free for all plus if it is full you can park across the street and it will cost $5.00. The first impression turned me right off. On the plus side the breakfast was good and the room was all right. I had requesteted a bath tub plus shower the women told me they didn't have any rooms available with a tub. Another disappointment. I would never go back or recomend that hotel to anyone. It appeared that the hotel eas also located in the poor side of the city lots of bums and homeless people on the street. Again very disappointed weekend.

We really liked this hotel. The only issue we had was at check-in - gave us wrong room and after a long day of travel was not impressed. Breakfast was excellent, bedroom super and spacious. Will definitely stay again.

HVAC was inoperable - room was at 79 deg F the whole stay - extremely uncomfortable. Shower head was just hanging. No offer of a discount, nor one granted when asked.