Homewood Suites by Hilton Windsor Locks Hartford

Shuttle from airport -never came after prearrangement and calls to Hotel staff upon arrival. I ended up getting my own transport to the hotel. After prearrangement for shuttle to airport-upon my checkout-there was another glitch. Transportation was eventually secured for my outgoing flight. My major issue with this hotel was there transport to and from airport.

This was a breathe pf fresh air after the disaster at hampton inn in Massachusetts. We came here at 7pm to get away from the dump we were at and so glad we did. Great place great staff, clean, great amenities. What an awesome place

Excelente servicio limpieza y tienen todo lo que necesitas

We had a great stay but the doors the the room slam shut and are very loud. We also listened to a woman who seemed like she was a manager of some sort complain about another guess outside our door and call him and f ahole. Lovely woman. Upon check I was asked what brings me into town and I said that I was getting married and the desk agent says "on a Monday?." I believe it was the same woman from the hall convo. She seems like a pleasant person to work there, she shouldn't be working with people.

I booked a king room and they overbooked the property and stuck me in a double bed. Didnt recieve anything for their mess up just stuck us in room with smaller beds which is not what i paid for

The gentleman at the desk was useless and not at all accommodating. I will never stay there again. His name was Jeff. Terrible customer service

The rooms were spacious. The kitchen didn't have many dishes. The bathrooms needs improvements, broken toilet paper holder, toilet doesn't flush well, tub didn't drain. The size of rooms and location were great.