温斯頓塞勒姆哈內斯購物中心希爾頓惠庭套房酒店(Home2 Suites by Hilton Winston-Salem Hanes Mall)

We only needed a room for overnight stay and this was a great experience. Staff was friendly when ever we interacted. The room was spacious and had all the amenities you could have asked for.

No staff in lobby when we arrived at 8:00 pm. Staff showed up for check in and did not say hello, just checked in. Not helpful or personable. If you have a room that is not not on the top floor, the sound from the above room is VERy VERY loud.

No one at front desk. Room door ajar (!!). Room had unpleasant smell. Overall disappointing. Only thing we liked is the layout of the room. Even the colors (harsh shades of green) in bathroom & halls/lobbies were unpleasant and kind of hard to look at. Not homey!

방도 크고, 깨끗해서 좋았습니다. 수건에서 머리카락 하나 발견한건 별로였고요. 1층 외부에 투숙객들이 밤 늦게까지 얘기하고 노는 것이 좋아보이진 않았습니다. 전체적으로는 추천합니다.

The area seemed safe and quiet. Our room and the building were clean. Easy to find the hotel. Parking was a little tight but I was driving a truck. The hallway carpet deodorizer was on the overpowering side. The two main issues were with the room climate control and the bathroom door. The room air was stuffy/stale and the temp was overly warm. We adjusted the thermostat to cool to 60 degrees with very little effect. Our overnight stay was a little “sticky”. The bathroom door was a pocket style sliding door and it wasn’t aligned. We couldn’t get the door to fully shut and lock which was a complaint for my teen/pre-teen daughters. To be fair, we were on a tight schedule to get to our event and didn’t have time to let staff at the desk know our issues. So I don’t know how they might have handled the complaints.

I was not given the room that I booked which was 2 Queen beds. The hotel insisted they could see my reservation for 2 queens but couldn't understand why the system assigned 1 King bed. Needless to say it was very disappointing to not get what I oaid for and only be offered a roll away bed bscasue there were no rooms to switch to. Not the birthday trip I envisioned for my 65 year old mother and I to share a bed.

Female staff member is extremely rude and this past trip was the second time she has refused to help me due to her being unable to perform her job duties. Other than her every other stay has been fantastic.

Our room was spotless and very nice. The only complaint would be the noisy neighbors but other than that it was perfect.

This hotel was super clean, room was a nice size and had a nice kitchen. The breakfast choices were good.