温斯頓塞勒姆漢斯購物中心萬楓套房酒店(Fairfield Inn & Suites Winston-Salem Hanes Mall)

Excellent service, everyone was polite. Hotel was clean, breakfast was great!!

I have stayed at various Fairfield Inn & Suites many times but this was a disappointment. The AC was set as low as possible but it was not cool. The fan ran constantly. Room was so muggy it felt hard to breathe. The toilet wouldn't flush until repair man came to fix it. I would expect this to be a $55 room but we paid $200. No bar or restaurant either.

Heat pumps in rooms had mold. Source could be inadequate sealing of heat pump sleeve and windows above heat pump. Mold on exhaust fan in bathroom, which also did not seem to work. Checking another room had the same issues.

Parking spaces too small , breakfast was not cooked right and cold. Staff reaching over my plate to restock stuff.

This place is a joke on so many levels considering its price. They charge $75 dollars for your pet and have absolutely no area for your pets. The staff is rude thru fake niceness and countless time gave me lines of “bs” and passive aggressively told me I was wrong even when I provided proof I wasn’t. The beds feel like 20$ hotel bed lacking everything in the bathrooms. I could go on and on but I will never stay here again nor would I ever recommend this hotel to anyone or my worst enemy!

For what I paid, I got a very clean and spacious room. There was coffee always available and a hot chocolate bar. The included breakfast was what you would expect but serviceable and the staff was very friendly and helpful. I couldn't ask for more than that at the price point.

I have to rate this hotel as AVERAGE, but not in a BAD way. Because it is close to a major shopping mall, there are hotels all over the place, and at any price, one has they say "the pick of the litter". I chose it because it is a Marriott's and that's a GOOD thing. The breakfast was NOT. Hotels need to up their game on this or get rid of it completely. Turkey sausage, scrambled eggs and waffles are so yesterday. Every hotel has these and it's really getting old. Fast.

Clean, breakfast was great, loved hot chocolate bar. Staff very friendly and efficient.

Jackie at the desk was super kind. We spent all night driving and were tired and went to see if we could check in early and they did. We were so thankful!!