沃金厄姆Sand Martins Gap附近酒店

Booked a groupon for an ivernughtvpetcation with dinner, unfortunately the chef was ill,so we didn't get dinner. We were offered afternoon tea instead which was really nice. Our room was modern, clean and comfy and our breakfast was also very good. The hotel was incredibly quiet, possibly due to everyone eating out, but Sabrina and her staff were very friendly and they were even happy to decorate our breakfast table with items I bought as it was my partners birthday! Our dog was welcomed with a water bowl and bag of treats! Lovely place, pretty grounds, will come back, thank you.

2021年3月在這家酒店預訂了2022年2月,2021年11月底收到取消通知,沒有解釋原因,所以等了2天,看有沒有來。沒有,所以我聯繫希爾頓客戶服務,告訴他們我沒有取消,要求恢復。希爾頓回答說他們已經轉發了我的信息給酒店,我應該期望在3天內收到回覆。沒有反應,所以我不得不再次聯繫希爾頓客戶服務。酒店最終做出了迴應,在我被告知他們會4周後。反應並不令人滿意。他們說他們取消了我的預訂,因爲他們接受了其他預訂,大概比我的更有利可圖。他們在未來的未指明日期提供了1晚免費補償。這顯然不足以支付重新預訂其他地方住宿的直接額外費用,所以我拒絕了,並告訴他們,我要求他們支付替代住宿的全部額外費用和一些適度的賠償他們造成的不便。酒店說他們會爲我做出其他安排,但後來未能回覆關於這個問題的電子郵件,儘管我收到確認他們收到的收據。我不得不再次聯繫希爾頓客戶服務,以解決這個問題。

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

We traveled from Dorset to attend a funeral and were greeted by Sabin our helpful receptionist who made us feel welcome and checked us in quickly. We settled in and returned to the bar/cafe to enjoyed a nice meal looked after by lovely Smriti. Thank to both these members of staff their hospitality made a welcome relief on an otherwise sad occasion.

我女兒和我在Travelodge Camberley度過了愉快的時光!接待很周到,爲幾個小故障提供了快速和有益的補救,很少做我們10天的住宿! 一個令人討厭的小細節,但在女王慶典期間,我們停留期間,電視信號質量很差! 否則早餐很棒,所以我毫不猶豫地推薦Travelodge。

房間很整潔，睡的很舒服，酒店位置也很好，距離火車站只不過5分鐘路程，早餐也不錯，酒店保安也做得很好，下次還會再入住

Good room, although standard rooms are inter connected so we could hear noise from the other rooms.

位置優越,工作人員非常友好。房間很乾淨,淋浴很棒!入住的早餐包括了相當多的食物,他們還有“去”的袋子和杯子,我認爲這是一個不錯的觸摸!總體來說非常適合商務旅行!