加巴中央公寓飯店

這是我經歷過的最糟糕的服務。 😕 我們已經付了兩晚房費，卻被飯店拒絕入住，理由是飯店聲稱我們沒有完成線上入住登記。他們說發了三封郵件，但都是透過 Trip.com 應用的聊天功能發送的，而不是發送到我的個人郵箱。下午 4:45 我們到達時，他們說前台已經關門了。當天入住時間是下午 2 點到 4 點，也就是說我們只有兩個小時辦理入住。這簡直太荒謬了。 如果飯店只給客人兩個小時辦理入住，他們應該直接打電話或發送訊息給我們，或在 Trip.com 上明確更新入住政策。把資訊藏在應用程式郵件裡簡直是誤導。那些郵件裡根本沒說如果我們不填寫表格就會被完全拒絕入住。打電話才是最好的溝通方式，而不是只透過 Trip.com 應用的聊天框發送郵件。 工作人員的態度好像一切都是我們的錯。他們既沒有嘗試提供任何幫助，也沒有告訴我們如何拿到房卡。他們本可以輕鬆提供自助入住、把鑰匙放在儲物櫃裡，或找到其他解決方案。我住過五十多家飯店，從未遇過這種情況。 他們拒絕退款，也沒有提供任何幫助。我們白白損失了388澳元，連一句真誠的道歉都沒有。不過，感謝Trip.com，他們盡力與飯店經理溝通，爭取退款，但多次遭到飯店拒絕。 🥲 千萬不要預訂這家飯店。服務糟糕，態度惡劣，毫無責任感。

liked the gabba central appartments verry nice very handy location

It's okay, a little expensive for what you get.

我獨自來這裡探望住在附近的朋友。 我找前台的時候有點迷路，不過我覺得只要跟著「Gabba Central is here」的指示牌就能輕鬆找到。前台不大，通往客房的電梯就在右邊。前台的門禁卡是那種需要靠近讀卡機才能打開的，打開後要先靠近讀卡器，然後再按電梯按鈕才能進入。 前台工作人員很有禮貌，也很樂於助人。房間也很乾淨，配備了廚房、洗衣機和烘乾機。可以使用O2或O2介面的插座。 最近的公車站步行大約3分鐘就能到，交通很方便，我很滿意。

Nicely appointed. The room -kitchen was not prepared for a 12 day stay on my arrival. Most everything was rectified within 2 days. Light in kitchen was out, had to defrost 4inches of ice in freezer compartment, TV was not connected for use until the following day. The handyman was friendly and competent. Staff were pleasant and helpful. Bodywash and shampoo were refilled eventually. I was shown how to use the gas stove and washer safely. Pool area was pleasant. After a slow start I felt well taken care of.

Not my favourite experience, there were marks on the walls of the bedroom that appeared to be blood, stains on the carpet in multiple locations, there was broken coat hanger in the wardrobe, hair on the comforters, ‘king bed’ is two singles pushed together so there’s a stiff line down the middle, the balcony hadn’t been swept properly. The staff were lovely. Navigating the carpark was a nightmare, most of the elevators are revolving doors. 2/5

The kitchen was minimally stocked and there was not a plunger for coffee.

Poor cleanliness of mattress, bathroom, toilet and in common areas. Check in closes at 8pm and the desk will close regardless if you are delayed for any reason and notify them.

Wifi didn’t work, I asked to change to other room but no one could accommodate it, because there was no manager on that day… poor customer service, very disappointing.