The hotel is in a quiet area, and is the closest of the chain hotels to the University of Massachusetts T.H. Chan Medical School. The hotel is relatively new and the staff is excellent. But be aware, the Residence Inn Worcester houses both homeless parents with their children, and refugees. This puts quite a burden on the cleaning and the breakfast staffs. Rooms are cleaned only upon request and guests must take out their own trash. The business center's lone computer is occupied most of the day. Of course, the State of Massachusetts doesn't pay anything close to rack rate for these guests, so others effectively subsidize the less fortunate. Just consider it good karma.
Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: ”Oh, we're waiting for a part,” says the desk. Right. Pool looked fine but was closed: ”Oh we're down for maintenance.” ”Oh we're waiting for the inspector.” When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, ”We'll refund one night from your bill.” A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the ”breakfast available” will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only ”free” if you first pay a hefty rewards program membership fee. $50 per night ”incidentals fee” swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.
I am on the road 240 nights a year. I was disappointed by this hotel. The bed was uncomfortable, the location is poor and everything in the market is very overpriced. I was charged $8.00 for gatorade and $6.00 for a large cup of coffee, which is generally free at most places. I hate using the Courtyards by Marriott. Other than that, the staff is friendly and the rooms are updated.
奧本-伍斯特舒適酒店提供給探索這座城市的旅客一個理想之地。 到奧本觀光的人一定會發現奧本-伍斯特舒適酒店是一個很棒的住宿選擇。 酒店僅距離聯合站9km和伍斯特機場10km,提供給旅客許多便利的交通選擇。 通過Town of Auburn Dog Park,Crossfit Claddagh和Ofc Ronald Tarentino Jr. Memorial,您可以輕鬆地從這家酒店看見奧本的景點。 在忙碌的一天結束時,旅客可在酒店放鬆身心或外出享受城市。 這家奧本酒店在網站上提供了停車場。
智選假日套房酒店奧本提供給探索這座城市的旅客一個理想之地。 在奧本對於商務旅客或休閒旅行的人來說,智選假日套房酒店奧本提供了舒適的住宿。 酒店地理位置好,距離聯合站10km遠,從伍斯特機場出發只要11km。 這家酒店靠近奧本的熱門景點,包括Horgan Skating Arena,Dr Robert H Goddard Park和Lemansky Park。 結束一整天的觀光行程,客人可在舒適的酒店休息。 這家奧本酒店在網站上提供了停車場。
Bbarolobrunello2023.10.29
Stayed in a one bedroom ”suite” with the most disgusting bath/ shower. When I complained/ asked for a new room, I was told that all the baths are the same because Auburn has hard water, so they just paint over the rust... If this is what the bath in a suite looks like, I would hate to see the other rooms.