傑克遜洞引力之家(Gravity Haus Jackson Hole)

There are many things wrong with this booking and hotel. First I’d all trip.com charged me more than the hotel was offering which was $140 which can be confirmed by the person named Bella at the hotel. Second they spam you and charge you $38 resort fee which they falsified at the time of the checking overall horrible experience will not use this hotel or service again.

Overall was okay. Location is good but hotel definitely needs an up grade. Rooms needs an upgrade. It’s a 3 star hotel but the pricing or a 4 star.

Awful place. Filthy, outdated room with bad lighting and low, claustrophobic ceilings. Very dated and shabby decor. Nothing at all like the pictures. Customer service is poor. Bar is decent and the server was good - that’s really the only positive thing I can say.

The door to the property was broken and there was a plywood door in its place. The property itself was dirty inside - when I went down for breakfast there were multiple tables that hadn't been cleared and crumbs on the bar stools and on the floor where I ended up sitting. The hot tub was not working for 2 of the days I was there, which I don't find acceptable for a hotel at a ski resort.

This place is currently in the middle of a massive remodel which it needs. Tiles falling off the hot tub pool. Walking around tools and construction materials just getting to and from your room. Construction noise of course. No food or bar service available. It doesn’t even have signage matching the name Gravity Haus on the exterior and has a plywood front door. The bellman service was good and the front desk ladies were friendly, but that was really the only positive part of the experience. Upon arrival our TV didn’t work so we spent the first 45 minutes of our stay cozy in our tiny room with their tech guy. He did manage to get it working, but it again failed at 6:00am in the morning. We didn’t feel like being cozy with him then, so we just had to live without it. There are many great options in Teton Village, and of course it Jackson. I would strongly recommend choosing one of them and not putting your trip in jeopardy by staying here currently during their remodel.

Our 3-night experience at Gravity Haus started out promising, but quickly degraded after check in. First, I made the reservation before they announced the construction and acquisition. I received an email letting me know that the hotel was purchased, and to expect “minimal” disruptions during my stay. None of the resort amenities, with the exception of the hot tub, were available. No lobby, no restaurant, no ski storage, nowhere to go hang out outside the guest room. Despite this, we still had to pay the FULL RESORT FEE for all guests. While the hot tub was available, guests had to completely leave the hotel and access through an exterior gate due to the construction. Construction crews were working in every hallway the entire day. The room: on the smaller side, but comfortable. There was no plan made for ski equipment, given the storage lockers were unavailable. The walls/doors around the entry area were dinged and scratched - I’m sure from previous guests having nowhere to leave equipment. The room was advertised with a mini-fridge, but did not have one! So had to dispose of all refrigerated items on arrival. There was three people on our reservation (double queen room) and they only do housekeeping every three days. Yet the room only had two mugs, two K-cups, two sets of bath towels. Didn’t realize until we were in a morning rush to the slopes, and had to wait for housekeeping. Overall, a frustrating stay, given advertised expectations and premium price tag.

Old motel with a modern update. Based on the photos you’d expect this place to be a nicer hotel than it really is. It’s really an old motel with a nice lobby and pool. The rooms were old and the bed was even older. Zero support on this mattress as I sunk in clear to the bottom. Back is out now.

10월초에 2박했는데 시설이 깨끗하고 부대시설인 식당도 있어 이용하기편하고 좋았어요. 복층 주방있는방은 넓고 곳곳에 조명이 있어서 밝은느낌에 벽난로가있어서 불멍하기에 좋았습니다. 잭슨빌리지케이블이랑 가깝고 테톤국립공원 드나들기 좋은위치라 아주 만족했어요^^

Upon checking in, we were told to pay a holding charge of $500! This was not communicated to us in any way when we booked the trip through *******! We were VERY upset and in shock when they told us this as that’s a lot of money! The rooms are not the greatest. We wanted to use the steamer for our clothes and it was crusty and gross when we opened it with left over water in it. I wanted to use the blow dryer for my hair and when I took it out of the bag it was disgusting and old! The walls are thin where you can hear your neighbors talking. You can hear people walking upstairs above our room. The kitchen hours are open until 9pm but when we went to eat dinner there the guy said they closed the kitchen because nobody came around for dinner. It was only 7:30pm! After a long day of driving and traveling we were looking forward to a good meal and ended up having to drive all the way to town because things closed around 9pm. We were lucky enough to eat dinner there another night since we were early but a family came to order food around 8:20pm and you could hear the cook yelling and complaining that it was past the last call for orders. It’s like they wanted to get out of there quickly & didn’t care about customers. We used the jacuzzi/steamed pool and the lights and jets shut off before the closing time 2x in a row! Tiles in the pool were missing and the bottom of pool was a little dirty. For the amount you pay to stay here, it isn’t the greatest.