First off, the good: Great location Wonderful made to order breakfast Amazing room with beautiful artwork, stunning floors, comfy bed, great view of the water Very spacious with modern aesthetic Hot water and coffee service outside your room I would have given this place a 5 star rating if it wasn’t for the credit card issue I encountered. Out of all the places we stayed, and we stayed 6 places during our trip, this was the only one who used a credit card machine that didn’t automatically charge me in euros and provided a confusing message asking if it was euros or US dollars without explaining what that meant. I assumed it meant if my credit card was from a US bank…. Guess I should have asked more clarification questions as I ended up having to pay an extra $100 in USD on top of my room cost, which was way above what they even listed as their conversion fees on the receipt. This was part of the Dynamic Currency Conversion scam and unfortunately I fell for it. When I reached out to them to ask them if they could refund and re-run it in Euros as a mistake was made, and that they charged over what conversion rate was listed on their receipt, they said there was nothing they could do. Unfortunately this soured what would have been a great hotel for us.
Very nice location and reasonable price. Unfortunately, my friend's backpack was stolen in the hotel. Luggage storage was unguarded. Travellers can go in and out and drop down their luggage easily. My friend's suitcase and backpack were pushed out by the others but they did not put them back and her belongings were left outside of the luggage room for a really long time. The luggage room was opposite the concierge but none of the staff tried to put her stuff back to the room. Eventually, my friend's backpack were stolen. We only realised it when we came back to the hotel and took our stuff. The staff was not that helpful and even tried to stop my friend from calling the police. After the staff checked the cctv and confirmed one of their customers who checked in that day stole my friend's backpack, she could finally call the police. Luckily, the police acted so fast or we would have missed our flight. The stay was pleasant despite this unfortunate event happened. Many of the valuable items were placed in the backpack and my friend was really upset. I hope the hotel can make a response of it and offer some compensation.
To start: i think it’s inaccurate to call it Hotel. It’s more a “luxury” flat in a very ugly building. If you have locomotion problems this is not for you, as you have 3 floors of steps to climb to the room, which by the way is very beautiful and well decorated. Everything new and good quality. It was not easy to find the closest parking lot, since the street where the hotel is located is forbidden for cars, as most part of old town. The lady who met us to deliver the keys was very nice and gave us vouchers for a simple breakfast in a cafeteria nearby. Location was very good. Coffe machine and hair dryer were the best.