This was our first visit to Zermatt and the Bausite Hotel. We reserved a corner room and received it. The view was spectacular (clear sight to the Matterhorn mountain). The Breakfast buffet was outstanding and plentiful. Freshly squeezed Orange juice daily available. The restaurant is innovative and the food delicious. We used the pool available with 2 jacuzzis. The beds with plenty of pillows are very comfortable. Bathroom is spacious. We certainly can recommend this hotel which has a great location.
I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office.
Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.
Mmiskyroo9My husband and I spent 3 nights here during a two week hiking trip across Switzerland. We really really liked this hotel! The room was well laid out, rather spacious, and very clean. We had an amazing view of the Matterhorn from the balcony! The breakfast room is just stunning and the morning spread was lovely. The location is very convenient to town. They have an outdoor pool with a stunning view of the Matterhorn and spa facilities that include a snow room! In addition to the room and location, what impressed us the most was the front desk staff. My husband had cut the palm of his hand in the previous town where there was no doctor (a nurse cleaned and bandaged it, but could not stitch it). After arriving in Zermatt and hiking the 5 Lakes trail, my husband discovered that the butterfly bandages had come off and the wound was red and swollen. We asked the front desk staff for a doctor recommendation - - a lovely woman referred us to the emergency doctor and called ahead on our behalf. We were able to see the doctor within 15 minutes and he took good care of my husband. When we returned to the hotel and throughout our 3 day stay, numerous staff members checked in with my husband and asked how his wound was healing. They genuinely cared. It really showed us the kindness of this staff, which is in itself indicative of the culture of this property. We couldn't have been happier with our experience at this property!
EEe FenExcellent Matterhorn view from the room. Christina, I guess the owner of the hotel with excellent service and hospitality. However, the breakfast restaurant crews were not at par on service. Sight some argument with the tour group for table sitting arrangement which was not handled well. The crews wee also not with expected service too. The 2nd day breakfast was finished at 8am and we were told that it will not be replenished and that it was for the day. The spread with some left overs and we were not being offered any other arrangement. This is not acceptable with breakfast package. End up we hv to prepare ourselves with our own food. Very disappointed with this.