設有水療的蘇黎世熱門酒店

環境：離開最近的公交站大概步行5分鐘，步行300米有一家migros，但是晚上八點會關門，對面有一家kebab。 設施：比較陳舊，房間還是比較侷促的，衞生間淋浴有半塊玻璃遮擋，無法完全關上。 衞生：杯子明顯沒有洗過，感覺打掃人員沒有認真打掃。

We stayed at this Novotel in Zurich, the Novotel in Munich and the Novotel in Geneva. This Novotel was definitely not as good as the others. The location is fine - it's well connected to public transport (it is located in the business technology park). We had booked nearly nine months in advance and asked for two rooms near each other (we were travelling as a family). We were given two rooms on separate floors at opposite ends of the hotel. It was literally the most far apart that the rooms could be. Reception on check in said that they would change it, then kept me waiting for 45 minutes while they tried to do so. I gave up at the 45 minute mark and just took the rooms that had been initially allocated. The initial person on check in did try and be helpful and gave a good restaurant recommendation. The other person on reception really was not helpful - in the end one of his colleagues stepped in to assist as I think she could see that he was being very unhelpful. Reception was often busy with queues (the reception area is not large enough for the size of the hotel). We were clearly tourist visitors to the city, and no-one in reception advised us on check-in that there was a huge festival in the city taking place (attracts 2 million visitors to Zurich) that was affecting all public transport plus restaurant availability etc. The rooms and the pool were fine. The breakfast at this hotel was very, very average, particularly the hot food items. The breakfast compared very unfavourably to those offered by the Novotel hotels in Geneva and Munich. Check out took a long time, and there did not seem to be a place to drop keys. The staff have very casual uniforms (pants and polo shirt) which also contributes to the whole feel of the hotel seeming like a lower standard. Hopefully Novotel can look at this hotel and try and improve the standard so it is of a similar standard to its other locations. (Novotel Munich in particular was so much better!)

我的工作每年都會讓我多次來到蘇黎世,通常每個月都會來幾次。我的公司通常在這個酒店預訂我們。過去幾年裏,我可能在這個萬豪酒店度過了50多個晚上。我以前在這裏住得很開心,但酒店似乎已經破舊不堪,現在郵輪和巴士旅遊客戶超支,這往往會使工作人員不堪重負。並讓他們的其他客人長時間等待援助。通常,文藝復興時期的房產是我最喜歡的萬豪品牌之一,也是我旅行時“去”的酒店之一,但這家酒店已經看到了更好的日子。房間簡約乏味,裝飾陳舊,他們真的需要升級他們的牀上用品和牀墊。作爲終身BonVoy白金精英會員,我有權享受俱樂部休息室,免費早餐和客房升級等額外津貼。他們的新SkyLounge是一個改進,但不是很誘人,他們的飲料/零食選擇需要改進。自助早餐更像是您期望在經濟型酒店找到的,沒有靈感的食物,糟糕的咖啡和整體相當無味。幸運的是,它是免費的,因爲我不會爲此付出代價(而且孤立的位置無法提供許多替代方案)。工作人員儘量保持禮貌,但經常被旅行團不知所措和疲憊。他們有時可能會有點粗暴。如果你有選擇,留在其他地方。你可以得到更好的住宿/服務的價格。

非常好的酒店 位置 環境 服務 餐飲都特別好。而且幫我找回了丟失的手機，感謝。下次去還會住這個酒店

這是一家真正的五星級酒店。關於它的一切都是完美的，我對豪華酒店的期望。大堂，我的房間，無線網絡接收，服務都一樣好。自助早餐十分壯觀。代我向廚師致意。這家酒店最重要的方面也許就是其位置：就在火車站對麪。我每天住在旅館裏，穿過街道，從火車時刻表選擇了另一個目的地城市。再加上火車站和周邊地區到處都是餐館和商店，包括雪茄，酒，壽司和壽司。你還能要求什麼呢？這將是我將來前往蘇黎世的首選酒店。

Our 2-night stay in Zurich was nothing less than extraordinary. From the bell hop to the front desk, conceirge, restaurant and housekeeping staff, the service was extraordinary. It's been a long time since we've felt so pampered! The hotel thinks of your every need, is expertly appointed AND managed, and is staffed by professionals who truly exemplify customer service at the highest level. The room was luxurious and quiet, the bed superbly comfortable, and the added touches (for example, swiss chocolate and refreshed glass water bottles at bed turndown) were so welcomed after our long days soaking in all that Zurich has to offer. The lounge restaurant included delcious local and international offerings, the service of course was extraordinary. And the MIchelin-starred and other accolades that the Parkhuus restaurant enjoys are well-deserved. We dined twice (breakfast) at the Parkhuus where the amazing service combined with a heavenly cuisine that includes some of the most delectable breakfast offerings imaginable. Our experience was indeed exceptional.

家裏的氣很放鬆,平靜。第一次去那時我和朋友就不想離開了。房間很漂亮,尤其是很乾淨,我很值得的。員工真的很,很開放,給我所有其他的子。我和朋友肯定不會是最後一次,下次要預訂一段時間。

This is a lovely hotel with great views and nice rooms. The reception staff are excellent. It is a shame though that the restaurant staff are a bit inflexible in a Swiss kind of way. There is a mix of customer service. If you deal with the normal staff there’s an ‘attitude’ like ‘we are doing you a favour being here’ After Covid-19 when the hospitality industry was shut down it surprises me that there is no consideration for customers who are staying at the hotel. The mood changes when the maitre’d comes out and deals with people at the entrance. It is smooth, no attitude. There is a problem in Switzerland with the standard of customer service. Maybe it needs Gordon Ramsay to visit to give your people a massive boot up the bum. Either take the comments below on-board. Or just stick with what you’ve always done.

服務非常好，知道我們蜜月，布置了房間，提前入住。酒店設施也好，人員素質很高，很親切。

沒想到4星酒店能提供這麼好的品質😝超級好的位置-近電車火車站🚉房間乾淨比我想象的大,特別是衛生間!健身房和桑拿是加分🤓