TtasyThe check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine.
This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms.
The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.
訪訪客服務非常好,第一天我們不喝冰的飲料,把minibar的飲料拿到桌上放置,第二天給的飲料就不是冰的。發現我們有人睡沙發床,主動幫我們鋪設床鋪(之前我們沒有說明,房間內是2張queen and king size的床,足夠睡四人。只是我們三人習慣都分開睡,所以有人睡沙發).前台的接待小姐也非常友善,主動幫我們找萬用插頭(雖然是場美麗的誤會,我們是要棉被,但是發音不好,被誤會成要萬用插座).隔音很好,幾乎不會聽到外面的聲音。早餐是熱熱的美食,連水煮蛋都比別家美味。位置更是滿分了,車站旁邊走2分鐘,旁邊是走路可到達的卡貝爾橋、Sammlung Rosengart美術館(喜歡畢卡索跟保羅克力的遊客別錯過)、老城區等,CP值十分高。
HH JainThe room shown in pictures didn’t match what was offered on site. Very misleading. Took an hour of to and fro to be allocated a different room. The travel voucher never arrived by email, spent $$ on travel first day (shouldn’t have to) and got a travel voucher later after escalating to customer service. Breakfast was fine.
It’s a nice property but a few ******* as above. Must show correct pictures for rooms on advert.