El hotel está bien ubicado, a unos 20 minutos del aeropuerto y unos 25 del centro de la ciudad. Hay un centro comercial a 10 minutos a pie del hotel, con opciones para comprar y comer y hasta un supermercado. Me he alojado varias veces en este hotel. Las habitaciones son amplias, luminosas, la cama muy cómoda, con menú de almohadas. La ducha con excelente presión. El buffet del desayuno me encantó. No puedo comer gluten y siempre me dieron opciones, simpre atentos a que estuviera bien. Hay zumos de fruta naturales, diversos tipos de leche, incluida leche de almendras, huevos al gusto, opciones típicas de colombia e internacionales. El personal del restaurante es muy amble. Empezando por la hostess Ingrid que siempre saluda con una sonrisa. Mención también a Luz, muy amable. En la cocina a Wilmar Peña. En el bar a Nicolas y en la Recepción a Ani. Gracias!
訪訪客El hotel está bien ubicado, a unos 20 minutos del aeropuerto y unos 25 del centro de la ciudad. Hay un centro comercial a 10 minutos a pie del hotel, con opciones para comprar y comer y hasta un supermercado. Me he alojado varias veces en este hotel. Las habitaciones son amplias, luminosas, la cama muy cómoda, con menú de almohadas. La ducha con excelente presión. El buffet del desayuno me encantó. No puedo comer gluten y siempre me dieron opciones, simpre atentos a que estuviera bien. Hay zumos de fruta naturales, diversos tipos de leche, incluida leche de almendras, huevos al gusto, opciones típicas de colombia e internacionales. El personal del restaurante es muy amble. Empezando por la hostess Ingrid que siempre saluda con una sonrisa. Mención también a Luz, muy amable. En la cocina a Wilmar Peña. En el bar a Nicolas y en la Recepción a Ani. Gracias!
訪訪客The best part of this hotel is the breakfast. Lots of food options and great taste as well. They also serve some rrally good Colombian food and soup. The staff are also very friendly and helpful.
The room is ok but not impressive. The problem is that they do not provide consistent amenities. We have two rooms booked, with one room has sufficient shampoo and body wash supply as well as coffee machine, the other does not have either. When I called the front desk, they could not help as they did not know where to find the supplies.
Other than the above, the location is very good, conveneint and safe.
AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault