阿爾巴尼亞地拉那州設有停車場的酒店

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

員工友善，房間寬敞乾淨，他們其實應該收更高的價格才對😄

你好!我喜歡一切,但想投訴你的一個工人。他的名字叫Elsit Koraj。我的房間不是刷和牙膏。我在接待處詢問了這件事,然後Elsit Koraj說他會告訴工人提供給我。然後10分鐘後,他獨自來到我的房間,我想拿刷子,然後他說“我能進來嗎?”我以爲他想自己放。但他走進我的房間,環顧四周,然後問我是否可以坐,很奇怪。然後我要求離開我的房間,15分鐘後,他打電話給房間電話,告訴“我在健身房,我跑了,我可以在你的房間裏洗澡嗎?”我生氣了,告訴我我會向他投訴。那天不敢下去,因爲以爲只有他在接待,鎖了我的門。第二天我想投訴,讓他打電話給行政。然後他指責我允許他進入我的房間。這是什麼?這是什麼服務 ?當我問他的全名時,他回答說不需要抱怨,而且他有家人和孩子,我不在乎,你必須阻止別人女孩。我獨自一人年輕外國女孩並不意味着他可以和說出他想說的話。我付了什麼錢?我爲自己選擇了最好的酒店,付了什麼錢不是很少的錢?爲了騷擾?我太生氣了,會到處留下我的點評,會抱怨。你必須阻止別人離開他!當我要求邀請更高的級別的人時,他邀請了銷售總監。但他只是保護他的同事告訴他在那裏工作多久。他甚至沒有聽我。我在Instagram和tiktok上發帖,我有足夠的追隨者!如果你不對他採取行動。他還爲自己的行爲辯解說,他在檢查我是否是************,還指責我讓他進去!!!!真是丟人!!!

We booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room. There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved. The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it. We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility. We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights. Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay. We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel. Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel.

Lovely hotel clean room and warm welcome. Easily accessible as the bus from tirana stops right outside. Lovely breakfast only downside was breakfast didn't start until 8am so we were unable to eat before leaving for the airport

非常好的位置,人人,,乾淨,裝飾,經典,沒有,牀很好,非常寬,早餐很不錯,也許我還想再多一點水果。否則,還有蛋、、、、菜和、麪包、、比利時、、、各種等。  但是,沒有額外的(比如游泳池、酒吧,除了餐廳之外,什麼都沒有),這不算什麼,但有點不幸,因爲這是一間貴的住。

Non posso che dormi soddisfatta: ottimo servizio e prezzo corretto. In cinque minuti si è in centro

＞接待相當不專業有點粗魯 早餐很差 停車額外5歐元,我不知道 我不太喜歡,下次不建議

Apar**ent was clean and spacious, with all the amenities needed

I stayed here for 5 nights and I highly recommend this hotel. The location is convenient. Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️ I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱