發佈於2024年2月26日
匿名用戶
The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.
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每晚最低價格:HK$559
發佈於2024年11月25日
訪客
酒店享有壯麗的景色和現代化的房間。這可能就是一切。服務是3星級也許-入住需要花費令人難以置信的時間。起初,他們把東西放進電腦大約10分鐘,然後他們告訴我們下午3點後回來拿鑰匙(入住時間)。當我們回來時,我們不得不再站5分鐘,他們正在做某事,然後再次打印。這不算排隊花費的時間。酒店把自己定位爲4*,但不提供浴袍/拖鞋。房間的剃鬚套件原來是額外付費的,我們在退房時發現。順便說一句,我們找到了拖鞋。顯然是在當地的水療中心。他們不給海灘提供毛巾-只給游泳池。他們試圖在早上7點或晚上9點來我們打掃。,抱負本身值得稱讚,但時間卻令人驚訝。早餐一點也不差,沒有自己的海灘,只有公共的。池畔餐廳的食物還不錯,但服務有待提高。我們忘了收拾食物,他們甚至沒有道歉,也沒有提供任何恭維。
其餘的和預期的一樣
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每晚最低價格:HK$1,538
發佈於2025年1月15日
訪客
Osh酒店有如此驚人的氛圍。當你進入大堂時,他們可愛的工作人員歡迎你喝歡迎飲料。入住非常順利,他們爲我的房間類別提供了選擇,位置很棒。從字面上看,步行即可到達當地的酒館,酒吧和餐館。奧什位於距圍城的10-15分鐘,這使得該地區很容易到達晚餐選擇和旅遊。在入住Osh酒店之前,我和旅行團一起在希爾頓住了四天。相比之下,雖然大多數遊客都住在希爾頓或凱悅酒店。我每次都會選擇入住Osh。主樓層和屋頂上美麗的游泳池。雖然沒有海灘通道,但我相信你可以簡單地預訂在Aqua Azul或Makani Luxury Wanderlust的海灘日之旅。在我入住期間,還安排了房間的按摩,這是在我回家之前的一個不錯的補充。我強烈推薦您體驗哥倫比亞的奧什。套房也可以揮霍一點,對待自己。
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每晚最低價格:HK$1,589
發佈於2025年5月25日
ShijielvxiangjiaEric
Casa Santa Clara:雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園,也是住進來歷史遺跡裏,可以在葱鬱的熱帶植物掩映,和斑駁的立柱古牆邊吃早餐,很妙!我這次也很感謝網友的推薦,也是雅高會員,所以就選了它。服務是預想的熱情老練,而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店!感覺很用心!另外,好多人在卡塔赫納結婚呀,在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈
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每晚最低價格:HK$2,922
發佈於2022年7月29日
訪客
食物還可以 就是酒店偏僻 如果游泳的地方有熱水提供就更好了 另外酒店電梯等的時間有點長 在酒店吃東西全部要服務費 要是不收就好了 哈哈哈哈哈哈哈
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每晚最低價格:HK$828
發佈於2024年2月9日|標準大床房
Grzegorz Podróżnik非常好的酒店靠近海灘和老城區 在接待處服務非常有幫助和非常友好 早餐豐盛,水果無限,在哥倫比亞全境沒有吃過這樣的早餐屋頂上的游泳池也在晚點開 房間裏沒有飲用水 但哥倫比亞沒有傳統我們已經在全世界使用了這個網絡 而且從來沒遇到過任何問題
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每晚最低價格:HK$960
發佈於2025年3月23日
訪客
酒店附近沒有什麼吃的 酒店房間還算大但是早飯不行,沒啥吃的,比holiday inn還差。酒店不提供水,mini bar裏收費較高,房間沒有吹風機得去前台要,海景很美 但是房間有小螞蟻 還挺多的
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每晚最低價格:HK$835
發佈於2025年2月1日
CHILLING$
酒店不錯,房間很大,有海景陽台!這家酒店沒有私人海灘,所以任何人都可以在酒店前灘游泳,想去前灘拿座位和傘的時候要交COL PESO 30.000!在前面的海灘上有很多賣食物的賣家,每5分鐘就會有人來打擾你,這是唯一的問題!休息酒店很棒,特別是游泳池很棒!早餐足夠好!適合家人和朋友羣!
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每晚最低價格:HK$1,274
發佈於2022年11月4日
訪客
優秀的酒店和員工。全新的藝術作品和裝飾。景色和氛圍簡直美極了。我所知道的唯一一個問題是最後的1/2開車到酒店實際上是經過一些粗糙的未鋪路面的道路,如果你患有暈車的話,可能會使你的車生病。除了我說的那些話,如果你在卡塔赫納,一定要去放鬆一下,保持自然
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每晚最低價格:HK$2,592
發佈於2026年9月1日|標準房
Nur Aidah Binti MustafarOverall, a comfortable and enjoyable stay. The hotel is in a quiet and safe area, close to the port and only a short taxi ride from the historic centre. The room was spacious and clean, and the staff were very welcoming. Breakfast was good and the rooftop area had a lovely view. The only downside is that there are not many restaurants within immediate walking distance, so transportation is needed for dinner and sightseeing.
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每晚最低價格:HK$994