A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
訪訪客On arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.
Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.
The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week.
Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.
If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children).
All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.
訪訪客A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
訪訪客This apartment was all we hoped for, the location suited us very well, right next to Sagrada Familia and close to a good supermarket, cafes, restaurants and bars. We can definitely recommend an Italian restaurant a few minutes walk away, Paisano Bistro where we ate a couple of times, along with a fast food pasta place for food on the go (quirky, write on the walls) Pasta Lucia. Most places in the area did close around midnight.
The apartment 306 was perfect for our needs, a family of 4 including 2 daughters 25 & 21, we were celebrating my Husband’s 60th Birthday. It has a great living area with sofa and dining table/chairs modern kitchen, a full shower room and another room with WC and sink, along with a small balcony over looking the street below. There are two reasonable sized bedrooms, the view from the master room is nothing to speak about, onto the inner courtyard. Lots of storage / wardrobe space in the main bedroom, a little less in the twin. I did take a dining chair into our bedroom to sit in front of the long mirror as there is a socket there for hair appliances, but there is no dressing table.
There were little extras included like dishwasher tablets, dishcloth, tea towel, washing up liquid, hand soap in the bathrooms, shampoo, conditioner and body wash along with tea supplies etc…There was a coffee machine but no coffee pods. Bottled water which would be replenished on request to reception. The air conditioning in the apartment is great, inside the apartment we would not have known that it reached 36 degrees outside on some days!
The roof top terraces are a great bonus, with loungers and terrace furniture. They are open until 10pm. Note it is only a plunge pool, not a swimming pool. The view of the Sagrada Familia from up there was amazing! We didn’t use the gym, apart from my daughter booked it privately to take advantage of a special offer “Monday full body massage” for 40 euros.
We arrived mid morning and called to leave our luggage, check in was from 3pm, but they were happy to store our luggage so that we could spend the day exploring the area. Irene and Tamara on reception were both lovely and really helpful, as was the English gentleman who later showed us around our apartment, sorry I didn’t catch his name.
We thoroughly enjoyed our stay, and there was nothing that we would have changed. Thank you to all the staff for a great stay!
Note- you cannot leave your luggage after checkout, however I booked luggage storage a few minutes away costing around £20 for two large cases, and 4 under seat bags. I sourced this myself as there are companies advertised at reception and in the lift, however they worked out more expensive. The storage we used worked perfectly.
JJorge Gómez DíazTodo correcto. El hotel bastante sencillo. Las habitaciones justitas para un 4 estrellas.
Es cierto que estás en el parque prácticamente.
La entrada y llegada a la recepción un poco lenta. Grandes grupos que dificultan el check in y únicamente 2 personas en recepción.
El acceso al parking estrecho y poco señalizado. El coste es de 18€ la noche, algo excesivo, pero las plazas son amplias
訪訪客酒店附近配套非常齊全,吃喝玩樂都有,去參觀高迪的主要旅遊點也建議步行,可以很好地體驗巴塞隆拿的生活、購物、文化美景。酒店早餐中上,服務人員非常熱情,
但是我遇到一個非常不好的體驗,我住2天後要換房間續住(單人房換去三人房)提早兩天和前台溝通希望可以無縫對接另外一間房,居然在家人到達的時候説還不能換,而且如果12點沒房間我們得退出來等房間。。我之前已經檢查了網站酒店是有房間的。。之後酒店説有房間了可以換,要求把房卡送上來我們好換房間,居然説一定得本人下去簽名才能拿鑰匙,下去問説酒店的流程必須如此。。這讓我非常失望,非常非常掃興,就決定不續住了
I hope hotel management take note on this issue, hotel guess is smart nowadays, dont simply give excuse to us and this will spoil the hotel branding
overall my staying experience is perfect but due to this case i thinking should give bad feedback on the service, this may not fair to most of the hotel good service staff, but this are important for us to let u know those superb bad experience