訪訪客The Orwell Hotel is a lovely old Victorian hotel with a slightly surprising dynamic Elephant sculpture at the front. The location was great for me - perfectly between family I was visiting and the beach. I was stayin on the second floor and appreciated being in a quiet location, with a bath, kettle and coffees/teas. The staff at reception were really lovely. Unfortunately, there isn't much water pressure in that room which meant both the shower and the bath took a long time/wasn't very pleasant. I also thought it was odd that someone knocked on my door at 9am on a Saturday to service the room - thankfully I was already awake.
訪訪客First and foremost fabulous location. Great restaurant and terrace overlooking pedestrian promenade and beach. Great location for local attractions.
Rooms were comfortable, and clean overall. Slightly stained sheet on arrival in one of rooms. Tea and coffee in rooms and no problems topping these up at reception. Was a scorching weekend. There was a portable fan in the room, which made things more comfortable.
Staff varied in friendliness but overall were efficient and we had a positive experience.
We had the Sunday carvery and a full breakfast the next day. Both were excellent quality and value.
Parking is limited but complementary for guests.
Would definitely stay here when visiting again.
PPeter KavanaghI stayed here i enjoyed this stay.
I did boil the ketrle.and that just before leaving . Dr otteker i added as the water cam be dubiiois .the demand for this water is high so i add a cleaner and i passed the water via a brita style filter .
Its nice for comlan.
The riom is cold fpr.me this is super i need cold as heat can might may be bad news?
So thr electruc stpped
Hmm
Then it seems the kettle was not on a trip circuit tp syop a nlown fuse in the plug of thr ketyel it been a notmality to have a kettel over flow. I diid not shower as i found the amount of wayer is difficult to.keep many areas as this in constant sypply
I neede dot be hydrated if i wash that does not happen ..and i spebt two.days readdresi g g this need ..
Advjce tp all hotels.os hav3 a ketgle.with glass hwrer the customer sees the water is dirty or clean..it.is.a.beyyer sytem.not.rto be too.well.its water .
?
訪訪客Arrived late at night & was greeted pleasantly.
Walked into my room & very basic, but that’s fine for what I paid. However as I was trying to sleep, all I could hear from the person next door in the bath & noises weren’t very pleasant. After failing to sleep, I then ordered a taxi to stay with a friend locally.
When I handed the keys back, the staff asked me why I was leaving in the early hours & I explained my experience & said that they would contact me re a potential refund, but still haven’t heard from them to date.
I wouldn’t fault cleansers or reception staff but my room needs a much needed upgrade & would recommend management to spend a night in a room, so they can experience it for themselves & realise that they are loosing business due to its present state.