Unidade hoteleira normal dentro da sua categoria. Não gostei do facto de me ter sido atribuído um quarto Twin quando a reserva tinha sido feita para um quarto duplo com cama de casal. O Hotel deu nota que tal erro se deveu à informação recebida através da plataforma através da qual efetuei a marcação. No entanto, embora não me tivessem trocado o quarto alegando ”indisponibilidade”, arranjaram maneira de juntar as duas camas e transformar numa cama ”King Size”.
Não tomámos qualquer refeição no hotel, não só porque não gostámos de algumas atitudes discriminatórias, como acima de tudo, preferimos optar por tomar as refeições em restaurantes locais, a fim de contactar e degustar da gastronomia local/regional.
De igual modo não gostei da discriminação e do trato diferenciado que nitidamente o hotel faz entre os clientes que fazem a marcação através do próprio hotel e aqueles que fazem a marcação através de plataformas online. Presumindo que tal atitude discriminatória possa porventura estar relacionado com o comissionamento que o hotel terá que fazer á plataforma, o facto é que me fizeram sentir uma clara diferença no trato e na preferência, dando nítida primazia a quem realiza as marcações através do próprio hotel. Tanto assim foi que, inclusive, aquando do chek-in, foi dada prioridade de atendimento a quem mesmo tendo chegado ao balcão da receção depois de mim e sem sequer ter qualquer tipo de reserva prévia foi atendido em primeiro lugar, tendo a receção dado indicação de que eu seria atendido de seguida por um outro funcionário uma vez que, como eu já tinha reserva, o tratamento seria mais rápido, porquanto, os recém chegados teriam que ser previamente elucidados de todas as condições e valências do hotel e que esse processo iria demorar mais tempo. Enfim... decidi ignorar este facto, não só porque mais cinco ou dez minutos não me fariam diferença no momento, como também e acima de tudo, porque quer por esta e outras atitudes, não faço qualquer intenção de voltar a futuro a esta unidade hoteleira uma vez que, durante a nossa estadia de 11 dias em São Miguel e tendo ficado instalado em mais duas unidades hoteleiras além desta, a experiência neste hotel foi de longe a pior de todas.
PONTA DELGADA HOTEL IS A CHARMING, SMALL BOUTIQUE HOTEL WITHIN A 10 MINUTE TAXI RIDE TO THE AIRPORT EVERYTHING WAS LOVELY BY THE STAFF AND HOTEL SERVICES- GYM, SAUNA, TURKISH STEAM BATH, SMALL POOL AND GOOD RESTAURANT. I WILL RECOMMEND P.D.HOTEL TO FRIENDS, ETC IN THE FUTURE. H.L. USA
很好
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8.4/10
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9.0/10
非常好
NNodynessoThe check-in was the most problematic part. I hadn't received any instructions from the host (also not in spamfolder) how to unlock the entry gate to the property. It was already getting dark and the host was also not reachable by telephone. Monica from Trip customer service eventually managed to forward the necessary entry codes to me (many thanks for the assistance!).
++ The room was spacious and convenient, the bed was comfortable, the bathroom and toilet were clean and there were enough towels. For those who like to watch TV: a huge flatscreen with plenty of channels. The shared patio with a little swimming pool is very nice with beautiful sea view. The property is quietly situated at a 15 minute walk from the centre of Angra.
-- No written instructions (e.g. WiFi password) or general information (amenities) available. There are shared facilities in the property and the kitchen can be used for preparing meals (self catering). Although the reservation mentioned breakfast included, there was no fresh bread brought in. Not the end of the world but better not mention it as an option. Also unclear if items in refrigerator belong to other guests (self caterers) or are for general use so we didn't touch any. The host was not available by telephone for questions and also never responded to my initial calls on the day of check in. The room was in the basement and from time to time some smell from the sewer pipes lingers in the room.
訪訪客The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
訪訪客We had a lovely stay at ANC. We spent 2 nights there after flying in from NYC. It was nice to have the pool, the terrace and be in walking distance to the beach (even though when we went there was too much seaweed to swim) most of the people at the front desk were very helpful. You can also walk to Caloura. These were all good things as we got acclimated from jet lag. Peaceful. One person in particular helped me with reservations and good details on our plans. The dinner was good and the breakfasts seem to be the usual fare, a good variety. We’d recommend staying here.
訪訪客I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA