A True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.
這是一家公寓式酒店,坐落在英國公司旁邊,有地鐵去火車站和汽車站,非常方便。樓下和附近很多餐館。英國公司6層有大型超市可以購買各種食物。這家酒店沒有前台,但是有24小時在線前台。唯一不足的地方是預訂後,沒有收到任何郵件通知怎樣check in。所以我們去酒店門口,按門鈴接通酒店在線服務,給我們發了郵件,給了進門密碼。然後需要在線check in, 可以用郵件的連結或者有check in機器。check in 需要拍預訂者的證件和自拍一張。然後需要填寫所有入住者的證件訊息。check in 後會收到房間號和密碼。進房間後,有welcome gift, 裏面有水等小食。非常貼心。可以下載酒店的app, 就可以用手機開鎖,非常方便。強烈推薦!
匿匿名用戶The hotel is beautiful, full of character
The location is a bit remote, however the drive was worth it
The Michelin restaurant in the hotel is incredible
Don’t expect much amenity in the room , just basic compared to other 5 stars hotel chain
訪訪客El alojamiento es muy cómodo pero en el comedor el personal no es suficiente aunque están muy bien organizados y son muy amables, solamente tener paciencia para esperar estar atendidos,