訪訪客Здравствуйте! Персонал по- русски не говорит, раннее заселение за дополнительную плату невозможно. Персонал медленный, номерной фонд ооочень старый и дряхлый. К сожалению, на сайте фотографии нн соответствуют номерам отеля. Отель полностью вегетарианский, единственное что радует это самое близкое к пляжу месторасположение из всех отелей которые рядом. Не уверен, что ещё раз поеду в этот отель и уж тем более не буду советовать друзьям.
MMs. TRAVELLERA jewel of its own. Close your eyes and book it, you will thank me!!!
Everything, from the building, to the rooms, to the facilities, to the employees, to the surroundings, to the gardens, to the services, to the hospitality, to the food AAAAAAAAA+++ .
A big thank you to the reception manager, to the room service manager and to each & every employee! A place to be!!
Am coming back !
AAimz13I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,
訪訪客I had originally booked this place for just a few hours on my last day in Goa to be closer to the airport. But good lord, I wish I had booked it earlier because it was absolutely amazing! The cottage was stunning, with easy access to the beach, and the restaurant was fantastic. My only regret is not staying for 2-3 days. The service was excellent, and the staff were incredibly helpful.
訪訪客Perfect location. Close to Panjim city, restaurants and ******s.
Hotel is very nice. Great breakfast buffet and nice pool and gym.
Staff are very professional but need to mention the great service provided by front office staff who works the night shift. Deevanshu might be his name. Appreciate the high level of service and assistance he provided.