I stayed in this hotel 4 nights. While booking, I did request to room far from the restaurant and entrance facing room because of the very loud music ( restaurant) and constant small of the cigarette ( from the balconies facing both entrance). I sent a few msg, nobody replied to confirm. However in arrival I got the room requested. Staff speak barely English. To order a orange juice I had to show/ explain with my hands Breakfast was mostly the same, dinner variable and tasty. No juices was on the buffet. The strong point of this hotel is the roof pool. Thermal water, very hot, good for relaxing. However,some of customers was really annoying: speaking ( shouting) VERY loudly on phone/video call. Also they was very drunk ( at 14 h). They completely ignored the staff and other guests remarks. Myself, asked them to be more quiet as a response was”Fack” probably only 1 word young Man new in English. He started to put the peanuts, snacks in to the pool trying t get my attention. I stayed calm, until he took bathrobe where was my phone,key card, some personal belongings and out on him I asked him to give it back. He was very aggressive towards me. He didn't understood anything,due to drunkenness. Luckily the staff member took my belongings from his pocket and returned them to me. SPA HOTEL 4 STAR*** THIS SHOULD NEVER HAPPEN! Never ever during my stays in hotels with 5 stars or without any I didn't seen similar customers behaviour. Staff had to stop it straight away and strictly. But nobody did. So. Hotel itself is ok, I mean room what I had. Cleaned every day . Some mold in the bathroom, smell of cigarettes in bathroom coming via ventilation. Spa, so/so . I give hotel 4 *. Just not to harm them with a bad score.But my feedback is definitely not positive.
