約旦亞喀巴省設有水療的酒店

埃及的呼叫中心非常粗魯地掛斷了我的電話，第二次打電話確認預訂時他們沒有提供任何幫助，花了18分鐘才確認簡單的事情 他們因為簡單的事情而讓我等待，他們對酒店預訂和房間一無所知，沒有提供任何幫助 我們的其中一間 631 號房的空調無法使用 這次對希爾頓很失望 公平地說，亞喀巴希爾頓酒店的接待人員非常友善，樂於助人，並試圖補償我們

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

酒店是甜的,整潔的,有尊敬的員工 坦白地說,第一個毛巾和牀上的東西是 浴室裏有個子, 我們告訴他們,他們馬上把所有東西都清理乾淨。

酒店整體很棒,但已經有點累了。值得注意:冬天游泳池在日落前工作,有封閉的雅各布和浴室(男女分開;工作到23點)。酒店可以從商店運送一瓶酒和印製品,酒店外的餐館不能帶食物。

豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!

很漂亮的酒店離市中心很近,但沒什麼好做的。 酒店是一座和平大,你被掉了,你穿上了你所想的衣服,這不一定是外面的。 私人海灘很小,其他酒店不太好(牆界限酒店) 小區,因爲所有船隻都靠近。 5* 子是中等的 否則一切就不夠了 小餐廳的自助餐廳很大,多樣。但是餐廳比較便宜,不優質的城市中心。應該像早晨一樣自我創建餐廳。

這是一家非常可愛的酒店，乾淨、舒適，工作人員温暖幫忙，服務非常好。岸邊就有美麗的珊瑚礁浮潛，也可以在酒店報名潛水，我們還去潛了沉船，非常 cool。我和先生很喜歡這裏。

酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人

這是我此次約旦之旅住的第二家瑞享，整體都沒有死海那家好，尤其是服務。我在預訂時明確寫了此行是我們的紀念日旅行，酒店並沒有做任何佈置，前台也沒有跟我們表達祝福，不但不熱情，甚至第一晚還因為當天到的旅遊團把房間佔滿了，把我原本訂的大床房換成了雙床，這跟死海瑞享酒店的服務簡直天差地別。不會推薦身邊的朋友來這家，讓我很失望！