It must be noted that most European hotels don’t provide toothbrushes, shampoo, or slippers in the room anymore. Hotel Krowodrza did provide a 2-in-1 body soap cum shampoo and that was appreciated! The door lock was modern and safe. Staff was also very helpful and friendly! The hotel also provided free water and parking so that was really nice. It’s a few tram stops outside of the city but in a quiet and safe neighbourhood! Would choose to stay here again if I visit Poland for its reasonable pricing and safety.
Достаточно неплохой отель. Понравился ресторан. Мы брали люкс, нас все удовлетворило. Есть проблема в SPA: 1) работает только с 16 вечера.. 2) отель продаёт абонементы для доступа в свой SPA местным «аборигенам», которые живут в соседнем городке. Поэтому вечером людей там очень много, которые не умеют себя нормально вести. Вообщем вы спокойного отдыха в SPA не ждите!
AAdrian85There is nobody at the reception desk so if you have a problem, you're on your own. Moreover, the guest relations people aren't cooperative. I wanted to change my booking to another date and they refused and didn't care. Even though it was two and a half months in advance and I wanted to book more nights (which means more money for the hotel)
they simply refused and didn't care that I cannot use my reservation and will lose my money for nothing. Too lazy to do a few clicks on their computer. This is not the standard of customer service in Krakow! I do not recommend this hotel, especially since there's Andel's just next to it, and it's cheaper and with wonderful and helpful service.